Bilingual Scheduler - Work From Home

HCA Houston , TX 77020

Posted 6 months ago

JOB TITLE: Scheduler

GENERAL SUMMARY OF DUTIES - Schedules patient testing/procedures/admissions; obtains pre-cert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls. (This is a full-time work from home opportunity).

SUPERVISOR - Patient Access Manager (or Supervisor)

SUPERVISES - N/A

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Answer telephone in a timely and professional manner

  • Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module

  • Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits

  • Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module

  • Ensure that any edits performed in the scheduling module are also duplicated in the admissions module

  • Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time

  • Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system

  • Receive incoming pre-cert mail and ensure that pre-cert/authorization numbers are entered in the scheduling or registration system

  • Select the correct patient medical record number consistently

  • Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available

  • Edit via the scheduling module those departmental calendar changes to ensure that patients are not scheduled when personnel is not available

  • Acknowledge, file, and send MOX messages via Meditech

  • Edit medical accounts to a PRE status

  • Enter outpatient procedures in the Order Entry System

  • Pull reservations off printers, keeping clinical reservations filed according to policy. Return surgical reservations to each appropriate scheduler.

  • Work clinical accounts at least 2 days in advance in order for admitting personnel to use reservations for calling patients and checking patient and insurance information

  • Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.

  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

  • Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

  • Communication - communicates clearly and concisely, verbally and in writing

  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

  • Interpersonal skills - able to work effectively with other employees, patients and external parties

  • PC skills - demonstrates proficiency in PC applications as required

  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

AGE OF PATIENTS SERVED:

This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training or experience.

Age Groups: Birth

  • 1 year (infant), 1

  • 11 years (pediatric), 12

  • 16 years (preschooler), 17 - 64 years (adult),
    65 - Life Span (geriatric)

EDUCATION

  • High school diploma or GED required

EXPERIENCE

  • Prior scheduling experience preferred

CERTIFICATE/LICENSE - N/A

Work from Home Requirements

  • Designated Work Area: Remote Workers are required to maintain a separate, designated work area at home

  • Minimum Technical Specifications Home Internet Connectivity: Download and Upload

  • 10Mbps

PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Work From Home Healthcare Sales (Rns) Bilingual (English/Spanish)

83Bar, The Patient Activation Company

Posted 5 days ago

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 <p><strong>We are looking for applicants with excellent Spanish and English speaking and writing skills. If you cannot write and speak both English and Spanish at a high level, including perfect grammar and pronunciation, etc., please do not apply. </strong></p><p><strong>Clinical Contact Specialist</strong></p><p><strong>To apply:</strong></p><p>Please complete the application and respond with a short paragraph or two on why you think you're a fit. Please attach your resume and also add in what experience you've had (if any) working with a virtual company, in sales, on the phone, and in health care.</p><p><strong>This is MANDATORY</strong>and we will not be able to schedule any interviews or consider you if this pre-test is not completed.</p><p><strong><a href="https://workable.com/nr?l=https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSdYdZhxQl7PARpnnNbKKA4E7ohP3xFuTbSRIsUh62bVCxGAfg%2Fviewform" rel="nofollow noreferrer noopener" class="external">https://docs.google.com/forms/d/e/1FAIpQLSdYdZhxQl...</a></strong></p><p>Once you have completed the above step please click on the link below and complete our pre-test. </p><p>Please do not call to inquire about the role or ask about your application status. We receive a high volume of applications and are unable to return calls. Complete all the steps outlined, and if we think you are a good fit, we will contact you.</p><p><strong>The Job</strong></p><p>Ready to change lives? We connect people with health needs to companies who can help them.</p><p>That means we run online ads to find people in need of medical procedures or treatment, they ask for help or more information, and then we call them to convince them to take action and schedule and attend an appointment with one of our partner doctors.</p><p>Right now we need a few more folks to help with those calls.That’s where you come in.</p><p><strong>What's your role in all this?</strong></p><p>We are expanding our outreach team as our clients continue to grow. No, it's not cold calling, but there is persuasion involved. The people our outreach team calls have requested information and typically want their health problem solved. This is a medical sales position.</p><p><strong>So, who is our company?</strong></p><p>We are 83bar. Yes, that's our name. 83bar is the maximum amount of pressure a fire hose can put out, which describes what we do well for our clients. We work hard to make sure our clients can help as many people as possible. We're a company that believes in "doing well while doing good."</p><p><strong>What makes us unique?</strong></p><p>A few things. We work with cutting edge healthcare companies, which is always fun, and we’re a virtual company. We have employees in Texas, Tennessee, Pennsylvania, Ohio, California, Florida and many other states. We work online and enjoy what we do, but without the stuffy office.</p><p>Currently Hiring for part time positions - and we are looking applicants available to work shifts between 7am and 10 pm CST. If you do well, full time could become an option.</p><p>We’ve custom built a system that lets you log in do your job wherever you want to. You just need access to high speed Internet.</p><p>If you are smart, detail-oriented, don't mind calling people, and have availability, you might be a fit for us.</p><p>One key benefit we offer our clients is medically trained outreach clinical specialists. We have found that nurses have both the clinical knowledge and the empathy required to successfully connect with the people we are reaching out to help, and educate them about the life-changing services our clients have to offer.</p><p>Bonus points if you've done outbound calling before, have worked with CRMs, or have previous sales experience.</p><p>We need applicants who are willing to become experts in our clients' services and the disease processes that they treat. In addition, we are looking for people who are skilled at connecting with patients and convincing them to take the next step to get their health problems solved. The key to success in this position is the ability to persuade people to take action, and overcome their skepticism in trying something new.</p><p>Our outreach team is responding immediately when a new consumer reaches out to us. We make it easy for you to “punch in” and “punch out”, but <strong>if your schedule is too hectic and you can't dedicate a consistent 20 hours a week, please do not apply.</strong></p><p><strong>Details about the position</strong></p><p>Pay: $30/hour (paid bi-weekly with direct deposit)</p><p>Schedule: Because consumers reach out to us at all hours, we’re staffing for many different time frames and would like to hear from you when you are available. This position is part-time, but it does require a commitment to a consistent schedule where you will be logged in and working in our system. (The minimum commitment is 20 hours a week.)</p><p><strong>Location</strong></p><p>We work remotely and you don't have to drive to work!</p><p><strong>About our clients</strong></p><p>As you have probably figured out, our clients aren't your typical healthcare companies like a hospital or insurance provider. Instead, we work with creative, relatively new companies with innovative solutions trying to help people solve their health issues in new ways. These new companies need awareness and that's where we come in. We use cutting-edge lead generation and sales automation to help consumers find our clients.</p><p><strong>Here are a few examples of folks we work with:</strong></p><p>1) A DNA lab testing company that helps people discover if they are at risk of hereditary cancers.</p><p>2) A services company that treats people with pre-diabetes and prevents them from developing Type II diabetes. One-third of adults have pre-diabetes!</p><p>3) A medical device company that helps women who have been struggling with bladder control for years.</p><p>4) Too many to list them all hereTPleas</p><p><strong>Requirements</strong></p><ul> <li>Experienced, Licensed Nurse (RNs )</li> <li>Bilingual (English/Spanish)</li> <li>Experience in Sales</li> <li>Customer Service Experience</li> <li>Detail Oriented</li> <li>Ability to Commit to a Set Weekly Schedule</li> </ul><p><strong>Benefits</strong></p><ul> <li>Work from home.</li> <li>Job Type: Part-time</li> <li>Salary: $30.00 /hour</li> </ul> 83Bar, The Patient Activation Company Houston TX

Bilingual Scheduler - Work From Home

HCA