Bilingual Sales Consultant Leominster Customer Service Center

Comcast Leominster , MA 01453

Posted 2 months ago

Business Unit:

  • This is a FULL TIME Sales Consultant role at our Leominster Customer Service Center (CSC). Bilingual/Spanish is a preferred skillset for this role.*

Job Summary:

Responsible for assisting and consulting with customers on our products

and services by utilizing knowledge, skills, and technology to achieve a

world class sales and service experience

Works with moderate supervision/guidance. Is accountable for individual

results and impact on team.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

  • Passionately represents products and services by sharing and

demonstrating product and sales know-how with customers. Provides

product demonstrations to educate customers on full product capabilities

to maximize their experience.

  • Takes a customer-first approach with all customer interactions.

Listens and evaluates customer needs and provides appropriate solutions.

  • Achieves sales and customer experience goals and objectives.

  • Provides comprehensive customer onboarding activities and ensures

customers fully understand how to use and manage all company

products/services, and gains their consent.

  • Performs operational and administrative tasks.

  • Partners with customer care to resolve customer issues, as

appropriate.

  • Consistently demonstrates sales excellence and professionalism with

integrity, and a warm and friendly demeanor to customers and teammates.

  • Complies with all company and retail operational policies and

procedures.

  • Completes training requirements and actively engage in team huddles

and learning.

  • Knows and understands sales compensation plan and its key elements.

  • Must be able to work a flexible schedule that includes evenings,

weekends, holidays, variable schedule(s), and overtime as needed. May be

asked to work in alternate stores outside of home base store. Regular,

consistent and punctual attendance.

  • Must be able to carry and lift up to 25 pound boxes, stand and move

about the store constantly.

  • Other duties and responsibilities as assigned.

Job Specification:

  • High School Degree or Equivalent

  • Bilingual/Spanish strongly preferred

    • Generally requires 1-3 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer


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