Bilingual Russian/English Customer Care Reps

Altice USA Jericho , NY 11753

Posted 4 weeks ago

Bilingual Russian/English Customer Care Reps Job ID: 2019-21761

Location:

Jericho, NY

Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.

We are seeking energetic and reliable professionals to join our team as a General Technical Support Agent. The successful candidate will be responsible for

  • Answering incoming customer calls while providing an optimum customer service experience.

  • Troubleshooting technical support calls from both Residential and Business customers who are using Optimum Phone, Television, Online/ Router, and advanced internet with support of multiple devices.

  • Guiding and educating through established troubleshooting procedures, general product knowledge, in addition to general call handling of customer inquiries.

  • Have first call resolution as the first level of contact for customer service inquiries and technology problems for Optimum services

  • Quickly develop trust and rapport with customers to provide support and deescalate frustrations


Service delivery requires up-to-date knowledge of Optimum practices and policies to create new and unexpected value with every interaction while fostering a culture of service excellence.

BILINGUAL - RUSSIAN/ENGLISH PREFERRED

Hours of Operation: Monday-Sunday (24 hours, 7 days a week, 365 days a year)

You will be assigned a 40 hour work week.
2 days off during the week or weekends

Candidates must be flexible to work evenings and weekends

Paid training: Monday - Friday 8:00am-5:00pm

What you need:

  • High School Diploma or equivalent

  • Minimum of one year of customer service experience

  • Strong typing and oral communication skills

  • Regular and prompt attendance during training and scheduled shifts

  • Ability to multi-task

  • Flexibility with hours and days, although position will assign regular shifts (Saturdays and evenings are common)

  • Ability to multitask and work in a fast paced environment

  • Winning ATTITUDE and DRIVE FOR SUCCESS, a must!

  • Strong computer proficiency with Window-based (a must) computer and MAC-based preferred

  • Bi-lingual proficiency (English-Russian) is a plus

What you earn:

  • Competitive compensation

  • Full and comprehensive benefit package, including medical, dental, and vision.

  • Tuition reimbursement

  • Discounted Optimum services if in service area

  • And more

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drugfree and smokefree


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bilingual Russian/English Technical Support Agent

Altice USA

Posted 4 weeks ago

VIEW JOBS 3/20/2019 12:00:00 AM 2019-06-18T00:00 Bilingual Russian/English Technical Support Agent Job ID: 2019-21761 Location: Jericho, NY Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands. From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between. We are seeking energetic and reliable professionals to join our team as bi-lingual Russian/English Technical Support Agents. The successful candidate will be responsible for answering incoming customer calls while providing an optimum customer service experience. Troubleshooting technical support calls from both Residential and Business customers who are using Optimum Phone, Television, Online/ Router, and advanced internet with support of multiple devices. Guiding and educating through established troubleshooting procedures, general product knowledge, in addition to general call handling of customer inquiries. Have first call resolution as the first level of contact for customer service inquiries and technology problems for Optimum services. Quickly develop trust and rapport with customers to provide support and deescalate frustrations. Service delivery requires up-to-date knowledge of Optimum practices and policies to create new and unexpected value with every interaction while fostering a culture of service excellence. What you need: * High School Diploma or equivalent * Minimum of one year of customer service experience * Strong typing and oral communication skills * Regular and prompt attendance during training and scheduled shifts * Ability to multi-task * Flexibility with hours and days, although position will assign regular shifts (Saturdays and evenings are common) * Ability to multitask and work in a fast paced environment * Winning ATTITUDE and DRIVE FOR SUCCESS, a must! * Strong computer proficiency with Window-based (a must) computer and MAC-based preferred * Bi-lingual proficiency (English-Russian) required What you earn: * Competitive compensation * Full and comprehensive benefit package, including medical, dental, and vision. * Tuition reimbursement * Discounted Optimum services if in service area * And more We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free Altice USA Jericho NY

Bilingual Russian/English Customer Care Reps

Altice USA