Title: Bilingual Registration Representative
Location: Hickory Hill Medical
Department: Medical Opertions
Supervisor: Medical Site Manager
Provides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the "voice" of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members.
Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source.
Facilitates completion of registration forms.
Obtains updated patient demographic information and enters it into the practice management information system.
Verifies insurance and PCP selection, if applicable.
Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee.
Schedules some outpatient tests and procedures dictated by providers in accordance with insurance company guidelines.
Completes Daily Activity Reports at the end of the business day.
Counts monies collected and totals cash drawer at the end of each business day.
Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules.
Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices.
Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers.
Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed.
Performs other duties as required
Education: high school diploma
Experience: 2-to-4 years of clerical experience, preferably healthcare related
Licenses/certifications: prefer medical billing&coding certificate, CPR certificate, or CMA certificate
LEVEL2=requires intermittent high concentration and normal attention; generally, once learned, job tasks still require attention to recurring variables
Sitting 70%, Standing 15%, and Walking 15% of time
Lifting, pushing, or pulling 30% of time; max 15lbs of boxes
Machines/equipment (hand/eye coordination):
Computer--99% of time (high)
Printer/copier--90% of time (normal)
Telephone--80% of time (normal)
Credit card machine--20% of time (normal)
1% of time traveling, excluding regular commute to primary location(s)
Clinic setting with risk of exposure to infectious disease
Christ Community Health Services