Bilingual Program Coordinator

Tech Exchange Oakland , CA 94601

Posted 2 months ago

Tech Exchange focuses on the nuts and bolts of digital equity: ensuring that all families have a computer, Internet access, and technology skills necessary to improve and enhance their lives. Tech Exchange is a non-profit organization based in the heart of Oakland, serving the greater Bay Area. We are looking for a passionate, creative, and innovative person to join our Home Access Solutions Team! This is an excellent opportunity to expand your knowledge and gain experience, and be part of a team that is making a positive impact in our community.

The Home Access Solutions Specialist will help identify and support community members home access needs. The specialist will stay current on available Internet options, Tech Exchanges computer solutions, and support the organizations digital skills resource development. She/He will alongside a fast-growing and dynamic home access solutions team. The specialist will work with schools and community partners to provide home access solutions to students and community members. The candidate will be people-oriented, with an interest in technology, particularly as it applies to enable and educate our community in the quest to become more digitally literate and empowered. The Home Access Solutions Specialist will report to the Director of Programs.

Requirements

The Home Access Solutions Specialist is a key member of the Home Access Solutions team and supports all aspects of incoming inquiries and targeted outreach to support community members with home technology access. The ideal candidate is skilled at working independently and as part of a team; and is able to demonstrate initiative, professionalism, and attention to detail. Candidates must be able to professionally communicate over the telephone, email, and in-person with partners, clients, and staff.

Responsibilities & duties

  • Works with the Director of Programs and communications team with implementing effective communication strategies
  • Stays informed about the organization's objectives, home access programs, and available digital resources
  • Leads ongoing partnerships with schools and community organizations
  • Directly supports community members with home access needs by providing computers, internet, and digital skills solutions.
  • Stays informed on the latest affordable internet resources and aids clients with finding a service that best suits their needs.
  • Supports responding to external and internal communications inquiries (emails, texting, calling, responding to voicemails)
  • Ability to work well in a team-oriented environment

Qualifications & Skills

  • Bilingual English and Spanish speaker required
  • At least two years relevant professional experience
  • Excellent written and verbal communication skills
  • Outstanding organizational and time-management skills
  • Good customer service skills
  • Experience with Google Applications

Tech Exchange is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strongly encourage women and people of color to apply for this role. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benefits

TBD

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Bilingual Program Coordinator

Tech Exchange