Bilingual Patient Support Representative

Overview

We are seeking a Bilingual Patient Support Representative who enjoys helping people with compassion and integrity, to join our team.

Responsibilities

We help our patients by:

• Screening patients to determine eligibility for Government & Third-Party programs such as Medicaid, ACA/marketplace, and Social Security Disability, assisting patients throughout the application process

• Building relationships and providing excellent customer service to patients, patient families, partner staff, agencies and peers to help facilitate applications

• Communicating, clearly and effectively both orally and in writing

Must be:

• Self-motivated, dependable and adaptable

• Organized and have strong time-management skills

• Able to follow all HIPAA, state and federal guidelines

• Knowledgeable of office equipment including, phone, fax, computers and email

• Bilingual (English/Spanish) required

Qualifications

Past experience desired, not required:

• Medicaid experience

• Work in hospital or medical office setting

• Insurance verification

• Social Services and/or Patient Advocate

• Working knowledge of hospital systems (ie: Epic, Cerner, Meditech)

We offer a robust employee benefits package, including, not limited to:

• Medical, Dental, Vision

• Paid Holidays and Paid Time Off

• Life, Personal Accident and Disability Insurance

• 401K retirement plan

• Flexible Spending Accounts

• Employee Referral Bonus Program

• Discounts on hotels, vacations, car rentals

• Immediate access to 24/7 Telehealth service