Manages their seminar Division working mainly with Independent Sales Force Directors and NSDs. Responsible for supporting the efforts of the Sales Force Development team in positively impacting sales by providing strategy coaching, proactive motivation, information and educational support to the independent sales force.
Develops trusting relationships with and is available to assist the Independent Sales Force by communicating via phone, in writing, via e-mail and through face-to-face conversations. Operates as a business coach providing strategic coaching to drive sales and team building and acts as liaison between the independent sales force and the Company.
Facilitates the communication of information to the independent sales force on a variety of topics including commissions, sales promotions and suggestions, and independent business strategies.
Provides additional support to the National Director, Sales Force Development on various projects and special events. Partners with Director to help develop and train Sales Force Development team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Manages the seminar of the independent sales force to achieve maximum sales and team building goals and positively impact Company profitability. Fosters a partnership with the Sales Directors and National Sales Directors and personally makes available to them business coaching, advice, recognition and motivational programs, educational and leadership support.
2.Operates as a liaison between the Company and the top Sales Directors and National Sales Directors and facilitates the communication of information on a variety of topics, including commissions, sales promotions and suggestions and independent business strategies. Communicates the interests and concerns of the independent sales force in departmental and interdepartmental meetings; escalates areas of immediate concern to appropriate business leaders within the Company.
Fosters understanding and support of Company core values, goals and objectives in order to ensure that the Independent Sales Force uphold the principles envisioned for such status by Mary Kay. Provides counseling and emotional support and helps redirect energy and focus; frequently involves highly confidential and sensitive issues requiring utmost discretion and tact. Ensures that the Company's objectives are conveyed while promoting the best interests of the independent sales directors.
3.Organizes and facilitates meetings at Company-sponsored events offered to the independent sales force, specifically Leadership Conference and Seminar. In partnership with National Director, Sales Force Development and Sales Force Recognition, develops agenda, conceptualizes contests and recognition awards and facilitates meetings for the independent sales force.
4.Provides critical information to staff so that they may provide the most accurate answers to questions concerning Mary Kay Inc. from Seminar Directors and NSDs.
5.Designs, develops and implements seminar initiatives to support the area. Mentors team members, in the administration of independent sales director production calls, letters, relinquishment procedures and issues regarding non-conformance with contractual obligations by performing on-the-job training. Serves in overseeing the Flag 2 process alongside the Seminar team.
6.Keeps senior management up-to-date on critical issues that may emerge in each division, and critical issues raised by the Independent Sales Directors and NSDs.
7.Assists the Director, Sales Force Development in analyzing the sales and recruiting reports for the Seminar to identify growing areas. Recommends best training practices regarding sales and recruiting programs to Director, Sales Force Development to motivate independent sales force and maximize sales objectives within the Seminar affiliation.
8.Develops presentations, engages participants and offers independent business strategies at sales force events including guest nights, retreats, Sales Director's meetings and workshops. These events are designed to elevate sales, team building, retention and strengthen relationships between the Company and the independent sales force. Must participate in a minimum of 6 independent sales force events.
9.Develops ideas, programs and promotions targeted towards supporting Seminar Directors and their independent business units. Presents plans to Director, Sales Development for approval prior to implementation.
Participates on various teams to actively support the continued success of the independent sales force and the Company. Serves on the departmental creative teams aimed at proactively supporting independent sales force goals and achievements.
KNOWLEDGE, SKILLS AND ABILITIES
Bachelor's degree or equivalent in Business Administration, plus
1.8 years of coaching sales force members/clients to drive accountability in sales and team building growth, preferably in direct selling. This includes sales management, sales support, or business growth experience dealing with complex, sensitive human relations issues in order to analyze, motivate, and provide solutions to drive sales and meet customer needs.
Strongly prefer 3 years of Mary Kay experience to ensure proper administration of programs, including a thorough understanding of the compensation, advancement and promotional programs available to independent sales force members. Public speaking and sales management experience is strongly preferred.
2.Must be able to understand and explain the compensation plan, philosophy of Mary Kay, Inc and related attitudes of the independent sales force to effectively plan and administer all independent sales force programs.
3.Must be fluent in English and Spanish (verbal and written skills)
4.Requires strong analytical skills to analyze reports and determine best strategy to grow sales and team building within a Unit or NSD Area, and Seminar affiliation to make business building recommendations.
5.Excellent interpersonal and communications skills are required to train and serve as a mentor to team and departmental employees to respond accurately and courteously to independent sales force member inquires.
6.Must be flexible and adaptable in dealing with different cultures and be able to communicate with a diverse group of individuals.
7.Must be able to utilize a PC and spreadsheet software to prepare sales and recruiting analyses.
8.Must be able to travel approximately 20-25% of the time.