Bi-Lingual Member Service Representative - Spanish Speaking

Xyngular Lehi , UT 84043

Posted 1 week ago

Bi-Lingual Member Service Representative - Spanish

Xyngular is looking for a Spanish speaking Member Service Representative to join our amazing team. We were voted one of Utah's Best Companies to Work For in 2018. Come find out why! We offer a fun environment, lots of incentives, and the chance to be a part of our incredible movement of changing lives!

Xyngular offers awesome benefits for full-time employees including: Generous PTO, annual bonus, profit sharing, medical, dental, vision, life and short-term disability, long-term disability, and flexible benefits. That's not all though! We have lots of fun employee events, gym memberships, free running shoes and offer a great work environment where culture is key!

Member Service Representative Mission:

Our Mission is to Empower Change in our Members' lives and assist them to live their best life by Becoming More

WHY do we do what we do? To Empower Change and help everyone to Become More

HOW do we do that? By providing the Best WOW Service

WHAT does that look like? We strive to make Personal Emotional Connections with the field via any and all interactions. This includes phone calls, emails, chats, Xander, etc.

Vision

  • Embody all our Core Values

  • Hold the team and peers accountable to expectations

  • Be proactive by having an Agile mindset.

  • A great team player attitude by asking yourself "what can I do to help the team as a whole succeed?"

  • Have a heart for service by providing tailored assistance and going the extra mile for our Members and co-workers

  • Be an "A Player" (Humble, Hungry, Smart)

  • Remember that you are an ambassador for Xyngular even outside of the workplace

Key Performance Indicators (KPIs)

  • Provide Excellent service to our Members-measured by great QA scores

  • Be able to fluently speak and write Spanish

  • Follow our Brand Voice by being Purposeful, Vibrant, and Genuine in your communication

  • Demonstrate a solid understanding and critical thinking through Excellent Monthly Quiz scores

  • Work on your personal development by participating in the Tier Agent program

  • Excellent attendance and punctuality

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Bi-Lingual Member Service Representative - Spanish Speaking

Xyngular