Bilingual Medical Receptionist

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

MISSION STATEMENT: Our mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.

JOB OVERVIEW:

Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Center Administrator.

LANGUAGE: Must be fluent in Spanish and English

ESSENTIAL RESPONSIBILITIES:

• Be responsible for all front desk functions in a primary care setting.

• Schedule appointments, including specialty and ancillary appointments.

• Answer incoming phone calls.

• Complete managed care referrals.

• Obtain pre-certs when needed.

• Be responsible for patient registration data entry.

• Verify insurance coverage.

• Complete daily batching of encounter forms.

• Log referrals in the tracking system.

• Follow up to obtain reports from specialists.

• Arrange transportation when needed for patients.

• Assist patients when needed.

• Review patient charts and encounter forms for completion.

• File reports and charts.

• Perform other duties as assigned.

PHMC COMPLIANCE RESPONSIBILITIES:

• Understand and adhere to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistle Blowers, and Conflict of Interest policies.

• Keep abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.

• Comply with HIPAA and confidentiality policies and procedures as they apply to the job.

• Comply with the standards of the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies.

• Adhere to all PHMC policies and procedures.

• Know and adhere to the Infection Control and Environment of Care guidelines and procedures as described in the annual education module.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills:

• Fluency in Spanish and English

• Knowledge of billing procedures and Insurance verification

• Data entry skills

• Knowledge of medical terminology

• Familiarity with managed care plans and referral process

• Strong organizational skills

• Pleasant manner

• Ability to manage and complete work assigned by several staff members

• Flexibility

Experience: 1-2 years of experience in a medical office environment

Education: High school diploma or equivalent

Physical Demands:

• Standing 2/3 of the time

• Walking 2/3 of the time

• Sitting less than 1/3 of the time

• Use of hands to finger, handle, or feel 2/3 of the time

• Reaching with hands and arms less than 1/3 of the time

• Stooping, kneeling, crouching, or crawling less than 1/3 of the time

• Talking or hearing more than 2/3 of the time

• Lifting up to 10 lbs. up to 1/3 of the time

WORK ENVIRONMENT:

• Moderate noise (examples: business office with computers and printers, light traffic)
• Exposure to blood-borne pathogens requires the use of personal protective equipment

SALARY GRADE: 13

EOE