Bilingual Leaves Management Specialist

Bilingual Leaves Management Specialist

El Mirage, AZ

Hybrid (onsite 3 days per week)

SUMMARY

This position performs high volume administrative tasks associated with determining the eligibility of various types of employee leave and reasonable accommodation requests. This position will include human resource data entry for all locations in the appropriate HR systems. Duties include but are not limited to: frequent contact with team members, managers, and other HR professionals; answering questions related to leaves or accommodations; managing leaves or accommodations; and partnering with HR, management, and/or legal to appropriately handle all leaves and accommodation requests. This position also works directly with third party administrators regarding employee leave programs. Must be able to demonstrate exceptional organizational skills, prioritize, and coordinate tasks to meet deadlines. This position requires excellent interpersonal, written/verbal communication skills, and decision-making. A complete understanding of leave offerings and its applications are required to perform the job.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer inquiries and provide accurate and timely feedback to employees, all levels of management, and third-party administrators.

• Review and determine eligibility for various types of leave and designates appropriate status.

• Review and determine Company responses for accommodation requests in partnership with management, occupational health, and legal.

• Maintains working knowledge of relevant federal leave and accommodation laws and company policies.

• Maintains working knowledge of state and local leave regulations and state insurance programs such as state disability insurance and paid family leave insurance.

• Provide ongoing communication of leave status to team members, management, and HR stakeholders.

• Completes related transactions utilizing various systems: HCM, UKG, Service Now, and vendor systems.

• Responsible for administering leave programs for a multi-site, multi-state organization.

• Use the human resource information system (HRIS) to collect information, answer questions, and complete leave processing.

• Accurately and efficiently handle high volumes of phone calls/walk-ups, data entry including team member and leave data into the human resource information system.

• Maintain the highest level of confidentiality relative to team member and company information.

• Collaborate with HR stakeholders at all manufacturing locations and Pella owned subsidiaries to assure the accuracy and completeness of all data.

• Assure transactions comply with corporate policies, governing regulations, and compliance guidelines.

• Explains company and governmental rules, regulations, and associated procedures for compliance.

• Depending on work location, may fulfill other HR responsibilities onsite.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED required. Customer service or related experience and/or training; or equivalent combination of education and experience. Previous leave management background preferred. Previous HRIS or similar system experience preferred.

COMPETENCIES

Candidates must demonstrate the interest and ability to interact with customers in a friendly, professional, and knowledgeable manner through excellent communication skills, work effectively in team environment while maintaining personal responsibility, and possess previous data entry, and computer experience. Focused strength in competencies should include:

• Proven customer service skills

• Solid time management and prioritization skills

• Focus on process efficiency and accuracy

• Ability to effectively work in a team environment.

• Ability to multi-task in a fast-paced environment.

• Ability to fluctuate hours worked based on the needs of the business.

LANGUAGE SKILLS

Bilingual in Spanish is required.

Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, governmental regulations, or industry reports.  Ability to write reports, business correspondence, and policy or strategy documents.  Ability to effectively present information and respond to questions from groups of managers, team members, or other internal customers.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

Word, Excel and Power Point. PeopleSoft, UKG and Fusion or other similar system experience preferred. Ability to learn and utilize third party administrator web tools. Microsoft Power Platform experience a plus. Knowledge of relational database systems a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.