Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Bilingual HR Advisor

Expired Job

NFP Austin , TX 73301

Posted 2 months ago


The HR Advisor performs senior-level human resources responsibilities to an assigned segment of client companies. The position provides comprehensive outsourced HR services, brokers resources, and delivers high-level guidance and consultation to clients leaders, managers and employees. The position performs this function via a combination of remote work, telephone and tele-conference, email correspondence, and NFPs technology platforms in the HR Service and Support Center (HRSSC). The HR Advisor reports to the Director of Operations, HR Solutions.


ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, individual must be able to perform each essential duty satisfactorily.

  • Performs clients outsourced HR functions, including but not limited to: onboarding; employee and labor relations; performance management; employee development/performance improvement; employee/manager support; compliance; safety, security and risk management; benefits administration and enrollment; leave administration; and termination.
  • Advises Director of Operations or VP-HR Solutions regarding potential issues that may impact client service, client satisfaction, or operations; recommends potential solutions to eliminate issues or minimize impacts.
  • Anticipates clients and employees needs; proactively initiates and leads clients HR initiatives in support of their business goals and objectives.
  • Demonstrates clear understanding and application of each clients culture, approach, as well as HR policies, procedures and practices.
  • Presents a positive approach to problem-solving; able to effectively de-escalate issues and coach managers and employees on potential options for resolving problems.
  • Demonstrates superior active listening skills; restates callers needs to confirm understanding.
  • Manages calls, emails or issues to minimize call-backs, hand-offs and need for follow-up; fully documents all calls, emails and issues into the case management system; performs research or follow up as required.
  • Responds cheerfully, appropriately and timely to all requests from clients leaders, managers, and employees; and from referral sources.
  • Maintains rigorous professional standards of client and employee confidentiality, following each clients Call Escalation Protocols.
  • Manages specific projects as determined by the Director of Operations or VP-HR Solutions; performs other duties as requested or required.


  • Comprehensive knowledge in all HR practice areas, including: talent acquisition; onboarding; benefits administration/enrollment; employee relations; leave administration (and interactions with state and federal laws); performance management/performance improvement; and manager support at the business partner level.
  • Consultative approach to HR.
  • Demonstrated ability to clearly and effectively communicate ideas to clients at all levels of the organization (including the C-level), in both written and oral communications.
  • Superior customer service skills.
  • Strong knowledge of state and federal employment laws and regulations.
  • Skilled in effectively managing multiple clients and multiple activities in a fast-paced, rapidly changing environment.
  • Detail-oriented and task-focused in all work activities.
  • Very good working knowledge of Microsoft Word, Excel and PowerPoint is a must.
  • Working knowledge of various HR technology platforms is strongly preferred.
  • Bilingual (Spanish)


  • Bachelors degree with in Human Resources Management, Business Administration or related field.
  • 10+ years of professional experience as an FLSA-exempt HR Generalist/Manager.


  • PHR, SPHR, and/or SHRM Certification is required.

PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to use computer for long periods of time throughout work day.
  • Ability to use various technologies, including HRIS system; email; call center/case management software; and telephony system.
  • Ability to answer phone calls and communicate with multiple callers throughout day; ability to communicate for long periods of time with some callers.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bilingual HR Helpline Benefits Specialist

Apple Inc.

Posted 3 weeks ago

VIEW JOBS 10/31/2018 12:00:00 AM 2019-01-29T00:00 Do you have a passion to help others succeed? Do you genuinely believe that talent is the greatest asset of any company? As a member of Apple's People group, you'll help discover and develop our most important resource: our people. Together, we'll search the world to build our collective of talented visionaries and inventors. All the while, your efforts will maintain Apple as the most innovative company by striving to make us the most diverse — open to all people, all backgrounds, and all perspectives. And that's just the beginning, because throughout Apple employees' careers, you will continue to help them grow expertly and support them in work and life. Join our People team and help support the extraordinary talent it takes to make extraordinary products. The Apple Human Resources HelpLine is looking for someone to join the team as a Benefits Specialist. This team is the first point of contact in providing employee care and support for the Americas Region. The HR HelpLine team provides support to Apple employees on various topics including benefits, leaves, employee compensation, personnel data, HR systems and web-based tools. This position is on site in Austin, Texas. Bi-lingual skills required: French, Spanish or Portuguese (reading, writing, and speaking)Verbal and written bi-lingual skills in French, Spanish and Portuguese a plusMinimum 3 years of Human Resources experience; 2 years experience working directly with benefits administration is preferredDemonstrated ability and integrity working with confidential dataHighly collaborative and flexible working style Solid verbal and written communication skillsStrong problem solving and critical thinking skillsDemonstrated ability to work well in a team environment You will be responsible for researching and resolving complex employee needs related to health, time away and financial benefits while creating a meaningful employee support experience. You will use your incredible problem solving skills and solution-focused mindset to find opportunities to elevate the employee experience and drive workload efficiency. Your expertise will be shared across the team to prepare the team for peak times and key benefits related events. We are looking for self-motivated individuals who have a passion and proven track record for providing exceptional service. Professional and friendly communication skills, outstanding interpersonal skills, and the ability to collaborate and work cross-functionally to achieve team goals.The Benefits Specialist must also have experience in benefits administration and have a strong working knowledge of the dependencies between benefits, payroll, and third-party administrators. BA/BS or equivalent experience required. Apple Inc. Austin TX

Bilingual HR Advisor

Expired Job