Bilingual Help Desk Analyst- Tier 1

NCW Carmel , IN 46032

Posted 3 months ago

Job Description

NCW is currently seeking IT Help Desk Agents for immediate hire in the Carmel area. These individuals will be responsible for fielding and troubleshooting tier 1 help desk requests for a dedicated team of platform users. These are full-time positions offering career advancement, competitive compensation, and company paid benefits.


  • Handles technical inquiries and trouble shooting requests.
  • Uses I3 to handle interactions effectively and efficiently
  • Fluent in English and Spanish
  • Uses client-specific help desk tools to create tickets for interactions
  • Provides excellent customer service to clients and users
  • Troubleshoots and resolves issues related to various hardware and software applications.
  • Documents and updates customer records based on interactions


  • Must have a High School Diploma or GED
  • Strong verbal and written communication skills
  • Ability to prioritize and multitask
  • Good customer service skills, ability to build rapport with clients
  • Microsoft Office proficient
  • Skilled in providing problem resolution
  • Experience in troubleshooting applications such as Microsoft Office, Citrix, Webex, internet bowers

Qualified Candidates are encouraged to apply directly to this posting. Thank you for your interest!

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Bilingual Help Desk Analyst- Tier 1