Bilingual Help Desk Analyst- Tier 1

NCW Carmel , IN 46032

Posted 5 months ago

Job Description

NCW is currently seeking IT Help Desk Agents for immediate hire in the Carmel area. These individuals will be responsible for fielding and troubleshooting tier 1 help desk requests for a dedicated team of platform users. These are full-time positions offering career advancement, competitive compensation, and company paid benefits.



Responsibilities:

  • Handles technical inquiries and trouble shooting requests.
  • Uses I3 to handle interactions effectively and efficiently
  • Fluent in English and Spanish
  • Uses client-specific help desk tools to create tickets for interactions
  • Provides excellent customer service to clients and users
  • Troubleshoots and resolves issues related to various hardware and software applications.
  • Documents and updates customer records based on interactions

Qualifications:

  • Must have a High School Diploma or GED
  • Strong verbal and written communication skills
  • Ability to prioritize and multitask
  • Good customer service skills, ability to build rapport with clients
  • Microsoft Office proficient
  • Skilled in providing problem resolution
  • Experience in troubleshooting applications such as Microsoft Office, Citrix, Webex, internet bowers

Qualified Candidates are encouraged to apply directly to this posting. Thank you for your interest!

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Customer Service Tier II Technician

Baldwin & Lyons, Inc.

Posted 5 days ago

VIEW JOBS 9/19/2018 12:00:00 AM 2018-12-18T00:00 Description: IT Customer Service- Tier II Technician Reports to: IT Services Tier I & II Manager Location: Carmel, IN About Protective Insurance Protective Insurance specializes in marketing and underwriting insurance for the transportation industry. Backed by our successful history and financial strength, we offer diverse, innovative products in the property and casualty insurance market. Position Overview The Services Organization Tier II responsibilities include providing technical assistance and support to Internal customers and External Vendors related to computer systems, hardware and software. As a Services Organization Technician, you will support both corporate and disaster recovery site locations. Excellent customer service, problem-solving, and communications skills are keys to success in this position. Responsibilities * Provide Tier II Support for all IT Products and Services to Internal and External End Users * PC and LAN troubleshooting * Imaging and configuration of end user windows machines * Management of phones through interactive intelligence administrator * Management and deployment of virtual machines through VMWare vCenter * Restoring of files using Veeam Backup and Replication * Installing and troubleshooting approved applications * Active directory management of user and computer objects such as adding groups, deleting objects and moving objects into OUs * Document, track and monitor problems through our ticketing system to ensure timely and complete resolution * Management and troubleshooting of Horizon View virtual desktops * Identify and escalate issues requiring urgent attention or a higher level of knowledge * Other projects and duties as assigned by the Tier 2 Manager or Supervisor Skills/Requirements * Must have 2-4 years IT support experience in the above areas * Has knowledge of commonly-used concepts, practices, and procedures within a particular field * Experience with Windows 7, 10 and Microsoft Office 2013 Suite * Low-Level experience with VMWare vCenter. VMWare View experience preferred * Flexible with ability to work a variety of shift assignments, including overtime and/or during inclement weather conditions * Strong written and verbal communication * Ability to work in a team environment as well as independently * Strong customer service skills and a customer first attitude * Ability to learn quickly Baldwin & Lyons, Inc. Carmel IN

Bilingual Help Desk Analyst- Tier 1

NCW