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Bilingual (French) Call Center Represetnative (5854-651)

Expired Job

Pfsweb, Inc. Dallas , TX 75201

Posted 2 months ago

Job Overview:

Candidates must have strong customer service background with proven experience building customer connection, de-escalating problems, and providing a high level of customer satisfaction. In addition to responding to inbound phone calls, build customer connection, rapport and resolve customers' issues by providing an effective solution to the customer situation.

Responsibilities include, but are not limited to:

  • Take inbound calls to answer product or promotional questions

  • Make decisions to resolve customer service issues, questions, or complaints while building a connection with the customer

  • Meet personal/team qualitative and quantitative targets

  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives with the resources available

  • Build sustainable relationships of trust through open and interactive communication

  • Ask probing questions and overcome objections

  • Maintain a sense of urgency in responding to the customer needs

  • Go above and beyond when assisting our customers within the guidelines dictated

  • Accurate and efficient data entry and updating of customer accounts

Minimum Qualifications Required:

  • 6 months to 1 year relatable customer service experience with High School diploma or equivalent, Associates degree is preferred.

  • Strong customer service orientation & aims to exceed customer expectations while remaining within company guidelines

  • Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations

  • Ability to learn new tasks

  • Attention to detail and strong organizational skills

  • Ability to work well in a fast paced, team environment

  • Excellent critical thinking skills

  • Ability to learn and retain information for multiple brands

  • Excellent written and oral communication skills.

  • Analytical/problem solving skills

  • Excellent judgment and decision making skills

  • Understand customer service processes and procedures

  • PC literate and basic typing skills (at least 30 wpm)

  • Regular and punctual attendance is a must

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Bilingual (French) Call Center Represetnative (5854-651)

Expired Job

Pfsweb, Inc.