Bilingual Field Service Technician

Become a pivotal part of our team at Superior Industries as a Bilingual Customer Service Technician, where your fluency in both English and Spanish will be instrumental in delivering exceptional service to our diverse customer base. Apply now to embark on a fulfilling journey where your bilingual skills and dedication to excellence are valued and celebrated!

Key Responsibilities

• Field Diagnostics and Repairs: Diagnose and resolve equipment problems on-site, demonstrating strong mechanical abilities.

• Customer and Dealer Relations: Build and maintain positive relationships with customers and dealers, ensuring effective communication and support.

• Extensive Travel: Travel (minimum of 80%) to domestic and international locations to provide on-site issue resolution.

• Remote Troubleshooting: Troubleshoot and resolve customer issues over the phone, ensuring customer satisfaction through effective problem-solving.

• Case Management: Accurately enter customer cases into our CRM service software and document the sequence of events for future reference.

Employee Benefits

• Weekly paycheck

• Boot reimbursements up to $125

• Medical insurance - Covers 75% of premiums

• Dental and vision insurance

• Company paid life insurance

• 401K retirement account with 5% company match

Qualifications:

• Fluent in English and Spanish, with strong verbal and written communication skills in both languages.

• Industry knowledge or experience is essential. While direct experience in crushing, screening, conveying, and washing is a plus, knowledge in each of these fields is not required.

• Willingness to travel extensively (80% of the time) domestically and internationally, requiring a valid passport, driver's license, and access to a vehicle.

• High school graduate or equivalent; tech/trade school training is preferred.

• Mechanical repair, troubleshooting, and analytical aptitude; solid background in electronics and computer knowledge.

• Strong work ethic, team-oriented mentality, and a customer-oriented mindset dedicated to delivering exceptional service and support.

• This position is based in the U.S., and is not eligible for visa sponsorship.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships

• Attention to detail

• Exhibition of good communication skills when working with fellow employees

• Willingness to help out where needed

Location: Any location in the U.S.

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