C&S Family Of Companies Keene , NH 03435
Posted 2 weeks ago
Position Overview
Keep our communities fed.
Our focus is simple but meaningful, from our distribution centers to our offices - every employee of C&S and their family of companies works to help feed local families, neighbors, and communities. As an Employee Resource Center (ERC) Representative you are responsible for providing consistent, high quality customer care and service excellence to customers in a high-volume call center environment. An ERC Representative is responsible for assisting and facilitating employee and manager inquiries and requests that are received via phone, email, or other access channels. In this capacity, the ERC Representative uses case management tools to respond to and track inquiries, using judgment, experience and knowledge and applying independent thinking abilities. The Representative performs high-volume services through the ERC through standardized processes including administrative work, issue resolution and database transactions via telephone, web, email or correspondence.
Job Description+ Full Time, Remote Role
You will contribute by:
We're searching for candidates with:
Strong interpersonal and communication skills
Ability to work independently with minimal supervision
Ability to maintain confidentiality
Ability to manage competing priorities and multi-task in an active call-center environment
Resourceful & strong probing skills
Proficiency in Windows-based computer systems
Experience in Workday & ServiceNow is preferred
0-2 years experience in customer-facing and/or call center roles
Human resources experience is preferred
Proficiency in Spanish is required
Environment
We offer:
Every person matters.
We keep our values alive through a culture that embraces differences and ensures that every person matters.
C&S and their Family of Companies are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.
The Fine Print
This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.
Hiring immediately, to apply text "CS" to 32543 OR visit careers.cswg.com
#LI-Remote
Qualifications
High School Diploma
Shift
1st Shift (United States of America)
Company
C&S Wholesale Grocers, LLC
About Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company: C&S Wholesale Grocers, LLC
Job Area: HR - Total Rewards
Job Family: Human Resources
Job Type: Regular
Job Code: JC1171
ReqID: R-256047
C&S Family Of Companies