Bilingual English / Spanish Customer Service Account Specialist (10030746)

Formica Cincinnati , OH 45201

Posted 3 months ago

Maker of the world-famous Formica brand of laminate products and a leading worldwide designer/manufacturer of decorative surfacing materials, Formica Corporation puts its artistic signature on a remarkable variety of commercial and residential interior surfaces. As remarkable as the diverse applications of our products is the opportunity for the impressive and rewarding success we offer when you join us at our North American headquarters as a:

Bilingual English / Spanish Customer Service Account Specialist

We are looking for a detail oriented problem solver to join our team as a Customer Service Account Specialist. The successful candidate for this role will be an enthusiastic individual with a strong commitment to service our customers and a sense of urgency to do so in a timely and professional manner. They will have command of the company's policies, transactional processes and product offering to allow them to accurately and efficiently service our customers.

Responsibilities include:

  • Function as Single Point of Contact (SPOC) to all accounts in assigned territory

  • Includes phone, email & fax communication

  • Support field sales representatives in assigned territory

  • Manage customer purchase orders from entry to fulfillment

  • Handle customer complaints from initiation to resolution

  • Establish positive business relationships with both internal and external customers

  • Educate customers on our product offering

  • Work with sales team to provide timely and accurate sales forecasts

Requirements include:

  • Associate or Bachelor's degree in a relevant field of study is preferred

  • 3-5 years' customer service experience required

  • Experience in a manufacturing environment is strongly preferred

  • Excellent communication skills, both verbal & written

  • Bilingual in English & Spanish is required

  • Proven ability to resolve customer issues creatively and effectively

  • Experience processing international freight purchase orders is preferred

  • Ability to multi-task, prioritize, and manage time effectively

  • Proficiency with Microsoft Office applications

We offer an excellent compensation/benefits package. To inquire, please visit our Career Center at http://www.formica.com/en/careers.

An Equal Opportunity/Affirmative Action Employer, M/F/D/V.

Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 days from the date of the initial posting.


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Bilingual English / Spanish Customer Service Account Specialist (10030746)

Formica