Bilingual (English / Mandarin And Cantonese) Service Account Manager Associate - Brooklyn, NY

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English / Mandarin and Cantonese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.SM

It's a big step forward when you realize that you've earned the trust to lead a team. Now, let's determine just how big that step can be. Take on this role with UnitedHealth Group and you'll be part of a team that's reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time (40 hours/week) Monday

• Friday. Employees are required to work our normal business hours of 9:00am

• 5:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 6402 8 Ave Brooklyn NY 11220.

We offer weeks of on-the-job training. The hours of the training will be 9:00am

• 5:30pm, Monday

• Friday .

Primary Responsibilities:

• Provide expertise and customer service support to members, customers, and/or providers

• Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers

• Identify and resolve operational problems using defined processes, expertise and judgment

• Investigate claim and/or customer service issues as identified and communicate resolution to customers

• Provide feedback to team members regarding improvement opportunities

This role is equally challenging and rewarding. Within a high volume environment, you'll need to model and act as an Ambassador for the company while solving complex health care inquires The Associate Service Account Manager acts as a customer advocate to resolve escalated and complex issues.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma / GED OR equivalent work experience

• Must be 18 years of age OR older

• Bilingual fluency in English / Mandarin and Cantonese

• 3+ years of customer service experience analyzing and solving customer problems

• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

• Ability to travel up to 10% of the time

• Ability to work overtime during peak season per business need

• Ability to work Monday to Friday, during our normal business hours of 9:00am

• 5:30pm.

Soft Skills:

• Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product

New York Residents Only: The hourly range for New York residents is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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