The purpose of this position is to have a Dental OT Lead that provides subject matter expertise and leadership to the Dental OT team resulting in a smooth running pod team. Serve as a role model to Dental support staff in terms of attitude, attendance, skills, hospitality and willingness to help others on the Pod.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
o Accurate preparation for the patient visit.
o Excellent hospitality upon patient arrival and during the visit.
o Initiates, updates and maintains electronic medical record and electronic dental record.
o Registers patients into NextGen and updates family members and any changes in patient status.
o Accurate collection and balancing of patient payments.
o Proficient in enrolling patients and with the use of My Clinica Connection.
o Maintains cultural sensitivity during the patient visit.
o Quality scheduling of patients.
o Monitors the schedule daily to ensure that it is filled accurately and completely.
o Assists with Group Visit recruitment and flow (site specific). o Facilitation of patient flow.
o Dental health record related tasks including but not limited to scanning and transferring paper records into the EDR.
o Assists other pod members whenever possible.
o Oversees appropriate cleanliness and activity in patient lobby.
o Reception and appropriate distribution of all clinic deliveries.
o Reports signs of abuse/neglect to a clinic manager.
o Proper telephone operations for patients and employees and lab vendors.
o Actively participates in Pod Huddles, including leading discussions and presenting topics, as needed.
o Supports Dental team with all planned care initiatives.
o Acts as Subject Matter Expert (SME) for Z-Pay, including appropriate utilization and ability to guide and direct Dental OTs as necessary.
o Acts as a Subject Matter Expert for verifying private insurance eligibility.
o Provides leadership and coaching.
o Active involvement on committees/projects.
o Support the interviewing process for new Dental OTs.
o Responsible for orienting/training new Dental OTs.
o Responsible for auditing Dental OTs.
o Report Champion for all data points related to Dental OT responsibilities.
o Cross train on various DOT duties for coverage as needed.
o Assist DOM(s) as needed. (Staff schedules, daily huddle, etc.)
OTHER DUTIES AND RESPONSIBILITIES:
Maintains a safe work environment by remaining informed of and compliant with the clinic's safety policies, and in particular by application of safe practices in area of own responsibility.
o Knowledgeable of and compliant with laws and regulations governing area of responsibility.
o Responsible for reporting any potentially non-compliant conduct.
o Cooperates fully with our Compliance Officer in upholding our Compliance Plan
Performs other duties and responsibilities as required.
Assure that front desk equipment: fax, copier are properly supplied.