Conduent Boca Raton , FL 33427
Customer Care Associate Bilingual Spanish -professionally handle all inbound calls from patients and healthcare professionals, via telephone, email, chat, and written communication. Must be able to utilize his/her healthcare experience and product training to effectively and consistently communicate specific product information. The variety of subjects handled is extensive (e.g., product information, activating discount prescription drug cards, patient education materials, product quality complaints, adverse experiences and more). Utilizes excellent communication and organizational skills while working independently in an inbound contact center environment.
Inbound-Customer Care Associate Bilingual Spanish speaking needed immediately!
Will be responsible for activating prescription discount cards, trouble shooting and triage calls to find the best resolution for the customer inquiries or complaints.
Assist customers with financial assistance and other inquiries regarding a pharmaceutical product.
Identify and handle actual and potential non-serious Adverse Event (AE) reports.
Conduct non-serious AE investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required.
Ability to learn and retain client's product knowledge to provide the customers excellent
Ability to read and interpret documents.
Excellent telephone manner and listening skills
Responsible for meeting QA.
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Attention to detail and multi-tasking ability.
Evaluate and escalate calls as appropriate.
Manage all customer inquiries to successful resolution.
Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via inbound tele-service according to specific initiatives.
Comply with all industry regulations and policies and procedures.
Contact Center, Inbound or Outbound.
Stable, consistency work history.
English and Spanish fluency,
Excellent reading and written skills.
Inbound script reading (English and Spanish).
Excellent organizational skills.
Customer focused with attention to details.
Ability to multi-task.
Computer proficient: Microsoft office (Emails/correspondence).
Healthcare or pharmaceutical.
Doctor's office front desk-patients interactions.
Ability to build positive rapport with customers.
Typing Test 25 wpm minimum required.
Ability to meet Regulatory Compliances.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.