Bilingual Customer Service Representative

About this role:

Wells Fargo is seeking a Bilingual Customer Service Representative as part of the Card Merchant Services line of business. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and reading proficiency in Spanish/English

Desired Qualifications:

• Ability to effectively listen and elicit information
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Call center experience
• Excellent verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills

Job Expectations:

• Must be able to attend the full duration of a 6 week training period
• Ability to work additional hours as needed
• Must be able to work on-site at the location(s) posted
• Ability to work nights and weekends as needed or scheduled

Work Schedule:

• Hybrid 8 hour schedule between 6:00am-6:00pm Monday-Friday and 7:00am-4:30pm Saturday Arizona Standard Time (AST)
• Flexible to work any hours during department's hours of operation. Hours/Days may change due to business needs and could include working at least one weekend day to support the business needs.

Location: 2800 S. Price Rd, Chandler AZ 85286

Benefits: 2024 Benefits Summary US employees

Benefits - Wells Fargo Careers

We offer our full-time employees a comprehensive benefits package that includes medical, dental, vision, and other programs.

Posting End Date:

7 Oct 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.