Bilingual Customer Service Representative (Spanish Or French)

Centah Inc Fort Lauderdale , FL 33301

Posted 6 days ago

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the Role:

We are looking for an enthusiastic and self motivated Bilingual Customer Service Representative to join our team. As a Bilingual Customer Services Representative you must be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

For this role, we are looking for individuals that are fluent in English as well as French or Spanish, in both oral and written communication. You must be available to work various shifts between the hours of 8:00 am and 10:00 pm Monday to Friday, and 10:00 am to 8:00 pm Saturday and Sunday.


  • Answer incoming calls and respond to customer's requests
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information


To be successful in this role you will need:

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at leads 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check
  • Maintain reliable transportation to ensure punctuality for shifts


  • Compensation: $13.50 per hour for Bilingual candidates to start
  • Incentive Bonus up to $200 monthly for meeting preset goals
  • Eligible for Medical, Dental, and Vision after 60 days
  • $15,000 Life Insurance (Company Paid)
  • Paid Time Off - Earn 10 days per year after 90 day probationary period
  • Weekly opportunities to earn a bonus for providing superior service
  • Six paid holidays

Next Steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you get selected for a phone interview.

Centah is committed to providing a barrier-free environment for our current and future employees. Applicants needing accommodation in the recruitment and interview process are invited to contact us directly and confidentially about their accommodation needs.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Teller 2 Or 3 PT (20 Hours) Pembroke Pines Bilingual Spanish Speaker Preferred

Suntrust Banks

Posted 7 days ago

VIEW JOBS 12/2/2019 12:00:00 AM 2020-03-01T00:00 Job Description : Job Description Provide courteous and professional teller service to clients. Complete transactions according to established guidelines; complexity of transactions performed varies by Teller level. Identifies referral opportunities and makes appropriate referrals. Ensure compliance with internal controls, operational procedures and risk management policies. Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the Code of Conduct. Pursue on-going education of products, services, and other lines of business. Demonstrates mastery of basic teller transaction and balancing duties. Consistently follows defined procedures for bank operations and client service, including consistent practice of behaviors that contribute to the Exceptional Branch and Exceptional Client Experiences. Possesses a broader knowledge of banking policies and procedures. Develops expertise in all types of branch transactions including, but not limited to foreign exchange, night deposits, ATM balancing and more in-depth system knowledge. Incumbents in this position are trained and rewarded for identifying client needs and making appropriate referrals. Qualifications Basic Requirements: * Mastery of the Teller I duties or six months of Teller Service at a comparable financial institution or retail service and sales experience. * Must have cash handling or payment transactions and client facing experience. * Basic math and numeric sequencing aptitude. * Willing and able to follow instructions and work under established guidelines. Preferred Requirements: * One year of experience as a Teller and/or completion of Core and Intermediate Curriculum Training as well as any corresponding Teller coursework. * Demonstrated ability to uncover referral opportunities. * Knowledge of advanced or complex branch transactions. Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws. To review the EEO Poster, copy and paste the following link into your browser: Apply Now >> Link for schema Suntrust Banks Fort Lauderdale FL

Bilingual Customer Service Representative (Spanish Or French)

Centah Inc