Bilingual Customer Service Representative

PSG Global Solutios Phoenix , AZ 85004

Posted 1 week ago

PRINCIPLE DUTIES:

  • Receiving incoming calls and assisting customers with questions or issues regarding potential claims related activity
  • Taking appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims
  • Taking personal ownership to ensure that customer’s requests are processed quickly and efficiently while maintaining compliance with industry regulations and bank procedures
  • Initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant
  • May debit or credit customer's accounts as appropriate

Shift Days/Times:

3:30 pm – 12am PHX Time, Tuesday – Saturday



Requirements:

  • High school diploma or equivalent
  • Minimum of 1 year of customer service experience

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Then please send your resume now for immediate consideration.

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Bilingual Customer Service Representative

PSG Global Solutios