Bilingual Customer Service Representative Ii-Middletown, NY (Spanish)

Description & Requirements

Maximus is currently looking for a Bilingual (English/Spanish) Customer Service Representatives II to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. In this position you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.

This position is onsite and works at our Middletown, NY LDSS/HRA office. Candidate must reside in Orange County.

What you will receive:

• Starting pay: $17.80/hr

• Competitive healthcare benefits (medical, dental & vision)

• 401(k) retirement savings

• Paid time off (PTO)

• Holiday pay

• Great work/life balance

Essential Duties and Responsibilities:

• Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.

• Deliver individual and group outreach presentations to recipients and community members.

• Educate recipients about program offerings and enrollment options.

• Introduce managed care choices to recipients and aid in navigating health care and dental plans.

• Cultivate positive relationships with county staff, state agencies, community groups, and recipients.

• Input data directly into specified internal automated systems following project policies.

• Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.

• Support fellow team members in managing and completing daily tasks.

Minimum Requirements

Minimum Requirements:

• High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

• Bilingual in English and Spanish

• Experience working with MS office applications (Excel, PowerPoint, Word)

• Must reside in Orange County

Preferred Experience:

• Some college or college degree

• Experience with New York Medicaid

• 2+ years of experience in customer service or related position

#NYMC #NYMCCSR #NYhealthNewsletter

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.