Bilingual Customer Service Representative

At Dr. Tavel, we have been family owned for over 80 years and are focused on providing outstanding eye exams, glasses, and contacts at our 24 Indiana offices. Our team is collaborative and focused on providing a SPEC-tacular patient experience to help Hoosiers see better, look better, and feel better.

We're looking for people who have a positive attitude, love to be part of a growing fun team, and who believe in treating our patients as you yourself would expect to be treated. Our patients are our #1 priority each and every day, and we can't serve them without you. Our ideal candidate is a team-oriented individual who is driven to ensure that professionalism, productivity and quality are maintained and continually improved. Our Call Center, based in Indianapolis, IN, is ready to train you as the true extension of our office staff at each of our 24 locations. If you are looking for a long-term opportunity with huge growth potential, we want to hear from you!

Our Patient Success Specialists have the following responsibilities:

• Receiving inbound patient service calls.
• Receiving inbound calls to schedule appointments for our 24 locations.
• Completing online requests to schedule appointments.
• Making outbound reminder calls to previous patients about Annual Exams.
• Meeting and exceeding patient expectations

Position starting pay $16 an hour

Requirements

• Optical experience is a plus!
• Bilingual in Spanish or Burmese is preferred
• Ability to remain energetic, adaptable, and professional
• Reliable transportation to and from work
• Computer experience
• Ability to work multiple programs at the same time

Benefits

• Competitive compensation (Starting pay $16.50)
• Vacation/PTO + 6 paid holidays
• Health and Dental Insurance
• 401K
• Summer events for you and your family