This position works onsite in our Hillard Customer Service Call Center: 3315 Mill Meadow Dr, Hilliard, OH 43026
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Dish Wireless is building a next-gen 5G network to disrupt the wireless industry and fuel innovation! Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. It takes work to change the world and the right people to do it. Our wireless teams are the helm of helping us shape the future.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH!
The Spanish Wireless Support Team Members are responsible for providing quality technical and customer service support. Other responsibilities include:
Establish long-term customer relationships by providing exceptional service and one-call resolution.
Maintain strong knowledge of all our wireless products, accessories and pricing plans.
Collaborate with team members to accomplish organizational goals.
Attract potential customers by providing helpful suggestions and selling the value of our products and services.
Accurately respond to customers' questions regarding billing, device activation, and setup, product features, troubleshooting, and hardware operation.
Guide customers through making payments via chat, phone, or email.
Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency.
Interpret and execute on a variety of instructions furnished in written, oral, diagram, and/or schedule form via chat, phone, and email.
Assist with driving organizational initiatives and team projects by providing ideas and solutions.
Ideal representatives have:
All representatives must have:
The ability to navigate company communications and programs in English while speaking with customers in English and Spanish
One or more years of wireless technical and/or customer service experience
Knowledge of wireless handset devices and their functions
Ability to clearly articulate service plan information
Prior experience with wireless customer care billing
Adaptability to different work environments
High engagement throughout the entirety of their shift
Willingness to work flexible schedules including weekends, evenings, and holidays
Tech savviness with the ability to smoothly operate Windows OS desktop computer and ability to grasp wireless technology concepts
Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating multiple tools
Excellent written and verbal communication skills with the ability to provide a high level of customer service
Willingness to proactively communicate problems to various business levels
An openness to being coachable and a desire to learn new techniques
Compensation: $19.92/Hr. Uncapped Commission:
What's in it for you?
Medical, Dental, Vision Insurance
Paid vacation and sick time
Complimentary DISH programming
Highly-discounted Sling subscription
Discounted phone plans on Boost Mobile
Opportunity is our greatest benefit
We encourage personal and professional growth by supporting you with all the tools to advance your career.
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work; Employee Resource Groups.
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.