Duration: 6 months
Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary.
Making outbound calls to Medi-Cal members, Tracking progress made on a daily basis, Documenting questions that cannot be answered so department staff can return the call, Relaying issues to management
Will be making calls to Medi-Cal members to encourage them to continue coverage with Client. Members will be encouraged to complete their annual eligibility paperwork with the state in order to retain Medi-Cal coverage.
Be encouraged to explore other coverage options with Client (i.e individual coverage, coverage through the exchanges, etc.) should they no longer qualify for Medi-Cal. In an effort to retain members, we are looking to make outbound telephone calls to members.
Work environment is business casual.
Previous experience in a Call Center is required
Experience in a healthcare related Call Center is preferred; as is knowledge of Medi-Cal.
Must have good communication skills, written and verbal.
Must be Bilingual (English/Spanish)
The three personality characteristics needed to succeed in this position: Well spoken, endearing, helpful
How many people are on the team/this resource will be a part of? 16
Contractor will be overseen on a daily basis by one our Project Managers and our Administrative Assistant
High School degree, College courses preferred