Bilingual Customer Service Representative

Carmax Olathe , KS 66051

Posted 7 days ago

7972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas, 66061

CarMax, the way your career should be!

Provide an iconic customer experience

As a Customer Service Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.

$1,500 Sign-On Bonus (Only candidates external to CarMax who are hired will qualify to receive the sign-on bonus.)

What you will do - Essential responsibilities

  • Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer

  • Triage incoming calls to the appropriate person or department to best assist the customer

  • Complete administrative tasks such as processing payments and updating information in our CarMax systems

  • Understand and adhere to company policies and procedures including collection policies/laws

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

Qualifications and requirements

  • High school diploma, or equivalent to 1-month related experience

  • Thrive in a high energy and fast-paced environment

  • Speak and listen effectively with CarMax customers via phone or in writing

  • Strong written and verbal communication skills

  • Basic computer knowledge, including word processing and typing skills

  • Flexible work hours with shifts that may include nights, weekends, and holidays

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bilingual Customer Service Rep (Spanish / English) Healthcare Program Assistance

Maximus, Inc.

Posted 1 week ago

VIEW JOBS 5/1/2021 12:00:00 AM 2021-07-30T00:00 Bilingual Customer Service Representatives (CSRs) at Maximus make an impact every day by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times, we ensure that every caller is treated like family and that we are truly able to give the best assistance possible. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming training classes; targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Bilingual base rate = $14.25/hr - Health and wellness benefit add on = $4.54/hr - Potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Supportive work environment - Many opportunities for promotion and career advancement into global company - No cold calling, sales or collection calls! Job Summary Responsibilities: * Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses * Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries. * Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. * Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing. * Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller * Refer calls as required to CSR Lead * Maintain up-to-date knowledge of client regulations and policies * Report problems that occur via the online system so they can be addressed by the appropriate parties * Respond to telephone inquiries within staffing and time parameters * Working special holidays and/or overtime may be required * Regular and predictable attendance is required * All personnel will be required by contract to undergo program update training as the program changes Education and Experience Requirements Education and Qualifications: * High School diploma or equivalent required * Minimum six (6) months customer service experience required * Must be able to speak and read English and Spanish fluently * Ability to work within established turnaround times * Must have excellent interpersonal skills and the ability to organize simultaneous tasks * Ability to work as a member of a team Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Maximus, Inc. Olathe KS

Bilingual Customer Service Representative

Carmax