Bilingual Customer Service Representative - Bristol, PA

Metasource Bristol , PA 19007

Posted 4 weeks ago

Bilingual (Spanish) Customer Service Representative

MetaSource is seeking a driven and professional Bilingual Customer Representative to join its team.

What does the Bilingual (Spanish) Customer Service Representative Do?

The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

We are currently looking to hire the shift:

  • 11am-8pm EST, Monday through Friday

Responsibilities:

  • Manages incoming and outgoing phone calls, emails, and faxes

  • Provides timely and accurate information to customers' questions and requests

  • Resolves customer concerns quickly and efficiently using knowledge of the product or program

  • Documents customer accounts appropriately and accurately

Qualifications:

  • High school diploma or G.E.D

  • At least 18 years of age, or older

  • 6 months of customer service experience (preferred, not mandatory)

  • Effective communication skills

  • Ability to type 30+ words per minute

  • Must be fluent in English and Spanish

What do we offer?

  • Competitive Pay

  • Ongoing Training

  • Casual Dress

  • Great Benefits:

  • Medical, Dental, Vision, 401K

  • 100% Company-paid Basic Life Insurance and Short-Term Disability

  • Generous Paid Time Off

  • Employee Assistance Program and Wellness Program

Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We achieve this culture as we live by our five Guiding Principles: Personal Responsibility, Shared Vision, Mutual Respect, Openness, and Integrity. We are committed to fostering growth and learning in the workplace and recognizing individuals and their contributions. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team!

To apply for a job go to http://metasource.applicantpro.com/jobs/

For details on MetaSource, like our history and company culture; check out our website at www.metasource.com. You may also go to our Facebook page and be sure to LIKE us!

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.


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Bilingual Customer Service Representative - Bristol, PA

Metasource