Bilingual Customer Service Representative

Accessontime Lake Mary , FL 32746

Posted 3 weeks ago

Job Summary

Lake Mary customer center looking for Customer Service Representatives that will be the liaison between the Company and its current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The hours for these positions is Monday through Friday 12:00 pm to 9:00 pm.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Requirements

  • 2+ years experience in a customer support role
  • Spanish Bilingual (Written and Verbal )
  • Strong phone, verbal and written communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Customer Service Representative, Customer Service Rep, Call Center Representative, Call Center Rep, Workers’ Comp, Pharmacy, Managed Care, Call Center, insurance, logistics, language services

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Bilingual Customer Service Representative

Accessontime