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Bilingual Customer Service Rep

Expired Job

Randstad Lubbock , TX 79401

Posted 3 months ago

Bilingual Customer Service Rep

job details:

  • location:Lubbock, TX

  • salary:$12 - $13 per hour

  • date posted:Tuesday, August 21, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_675698

job description

Bilingual Customer Service Rep

Randstad is looking for Bilingual Customer Service Representatives for a major financial firm in Lubbock!

Pay Rate: $12 - $13

Start Date: 10/29/2018

Location: Lubbock, TX 79407

Duration: 18 months - temp to perm depending on business need

4 weeks of training - hours are Mon-Friday

  • 8:30 am

  • 5:00pm

Work Schedule:

Shift hours after training will be every Sat from either 9am

  • 6pm/ 9:30am

  • 6pm

Off every Sunday and one other day during the week either Tues/Wed/Thurs

MON - FRIDAY HOURS - 10A - 7PM (Must be willing to work within this schedule)

Responsibilities:

Call center environment handling calls for international money movement team

Example: If I am a customer, sending money to someone overseas and that person for whatever reason is not able to pick up the funds from a bank- the branch or another center will transfer the call to this team to handle as this is not a published number available to all customers, the customer must be routed to this team from a branch level

Rep will pull up the money transfer agreement work with the foreign bank to find out what errors may have occurred

There are 2 forms of resolution either they are able to figure out what happened and the funds are able to be picked up or the request is cancelled.

Working hours: 8:30 AM

  • 5:00 PM

Skills:

Bilingual- Spanish and English reading and writing has to be fluent

CSR background preferably a call center environment but is open to face to face customer service as well like retail

Punctuality and attendance are huge

Call center metrics - they will be held to AHT - 9-10 minutes/call

Adherence, QA calls

Attention to detail

Computer skills to navigate multiple screens (2-4 screens)

Qualifications:

If you are interested or know of anyone who may be, please send updated resumes to subject "Lubbock

  • Bilingual" for consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


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Bilingual Customer Service Rep

Expired Job

Randstad