Bilingual Customer Service Rep

Endurance International Fort Collins , CO 80521

Posted 2 days ago

Brand Overview:

Constant Contact is the industry leader in email marketing for small businesses. We pride ourselves on helping small businesses because they are the backbone of our economy. We believe that by helping small businesses grow and stay engaged with their customer base, we can change the world. If you have a passion for technology, the need to work with and through others, and have a sincere appreciation in your ability to relate-to and influence others - than Constant Contact is the place for you!!

The Nuts and Bolts:

We are looking for an enthusiastic, outgoing and dedicated Bilingual (Spanish) Customer Support Specialists to support our Constant Contact brand at our office in Loveland,CO. As a consultant to our small business customers, you will provide world-class customer care to business owners and people looking to establish, enhance and evolve their online marketing capabilities. Within the role you will be serving small businesses and nonprofits worldwide, all while jumpstarting your career in a fun, fast-paced environment.

What you will do

  • Essential function includes acting as a first point of contact for our English and Spanish speaking customers.

  • Independently resolve technical and other support issues and escalate cases when appropriate

  • Provide online demonstrations and educate customers on product features as well as online help resources

  • Assist customers non-compliant with Constant Contact's permission and anti-spam policies in adopting best practices for becoming a trusted emailer

  • May assist with additional support channels such as chat and email based on business need. Educate customers on products and services to enhance their online marketing strategy and to drive customer engagement and make our customers more successful!

About YOU

  • Bilingual (Spanish): Although the majority of your calls will be in English, this position will require you to be fluent in Spanish with the ability to read, write and communicate effectively with our customers.

  • Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all! In addition, if you have knowledge of HTML or internet and social media related tools & Platforms it would not hurt!

  • Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.

  • A People Person: You find it easy to make connections with others and can't imagine a job without human to human contact.

  • An Active Listener: We don't want our customers to have to repeat themselves; small business owners have a lot on their plates.

  • A Master Multitasker: You'll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base all at the same time.

  • Fun: Skee-ball, Foosball and Nerf Guns Oh my!

What we offer

  • $15.50/hr ($15.95/hr for Bilingual
  • Spanish, assessed after training)
  • Medical, dental and vision plans. Eligible within first 30-days!!

  • Excellent 401(k) matching program.

  • Up to Four weeks PTO in first year (accrued bi-weekly) + 2 Personal Days

  • Tuition reimbursement

  • Breakfast on Monday's

  • Beer Cart on Fridays
  • A fun, high energy and challenging work environment.

  • Team building activities and recognition.

About Us

Endurance International Group (NASDAQ: EIGI) helps millions of small businesses realize their dreams. We equip small businesses worldwide with products and technology to power their online web presence, email marketing, mobile business solutions, and more. Endurance's best in class family of brands includes Constant Contact, Bluehost, HostGator, iPage,, BigRock, and SiteBuilder, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 3,800 people across the United States, Brazil, India, and the United Kingdom.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep


Posted 1 week ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Job Description Responsibilities include: * Demonstrating effective communication skills * Providing prompt, reliable, and accurate information to customers * Educating customers about our products and services The ideal candidate is a highly motivated self-starter and will provide excellent customer service to our customers. Job Requirements Requirements: * Handles a high volume of work in a fast-paced environment * Excellent written and verbal communication skills and strong attention to detail * Ability to multitask * At least one year of customer service experience * High school graduate (diploma) or equivalent * Must be 18 years of age or older Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans Lincare Fort Collins CO

Bilingual Customer Service Rep

Endurance International