Bilingual Customer Service - Remote

100% Remote Customer Service Representative- Bilingual

• English and Spanish Pay: $18.00 per hour Hours: 9:00 am

• 6:00 pm Monday

• Friday, no weekends Must live within 50 miles of Houston, TX Company Perks Work from home Must be fluent in English and Spanish. Job Description Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner Research account status and identify account issues Address billing inquiries and resolve billing disputes Process disconnection and reconnection requests Enroll customers and resolve enrollment issues Provide price quotes to prospective customers Initiate collection activity on past due accounts and process disconnection and reconnection requests Respond to emailed customer inquiries with factually and grammatically correct written communications Be responsible for handling all call types related to gas and electric commodities as well as large commercial/industrial customer inquiries Demonstrate the ability to communicate with customers in writing for both chat and email communication as well as telephone interactions. Qualifications Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred Collection experience preferred. Must be bilingual in English and Spanish Experience in natural gas retail market a plus High School Diploma, or GED. Outstanding phone etiquette and polished communication skills (written and verbal) Ability to maintain a calm demeanor when dealing with agitated customers Proficiency in Windows environment and MS Word and Excel applications