Bilingual Customer Service

Bilingual Customer Services

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unluck the value of technology and build a more sustainable, more inclusive world.

ROLE AND RESPONSIBILITIES

• The team will be supporting post sales on escalations with the internal teams to drive desired outcomes, fixed broken processes or leverage them due to business/sales reasons. The team will be the bridge between Sales and Services, in the spirit of the CX (customer experience) approach.

• You will also work with TAC (technical assistance center) engineers on severity cases monitoring and following up, help raise severity when needed, re-queue, dispatch, manage progress, collaboration with other teams, and escalate when needed. You also will work closely with the BU (business as usual) team and provide business background, raise focus, allocate developer to CDET, and help raising severity of bug, discuss fix releases, follow up EFA and Provide business background, check assignment and ETA, monitor communication and updates for partner/customer

• You will assist the 3rd Party engineers, Account Managers, Sales Engineer, with regards to procedures, escalation paths and dedicated teams for a range of questions.

TECHNICAL SKILLS REQUIRED

• Customer Service Experience, SLA Knowledge, Post-sales support experience.

• Ability to work in a fast-paced high-pressure environment.

• Basic knowledge of Cisco products.

• Advanced knowledge in Microsoft Outlook.

THIS IS WHAT WE NEED

• Good command of the English (B2+) language all written and verbal.

At Capgemini, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

#LI-Remote

#LI-DC10