Bilingual Customer Service Associate (Spanish)

Farmers Insurance Group Phoenix , AZ 85002

Posted 2 months ago

We are Farmers!Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world.Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on Instagram and LinkedIn!Job SummaryThe Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.Essential Job FunctionsResponds to inbound telephone inquiries in a Claims Contact Center. Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties. Provide customers with an explanation of the claim process. May authorize services such as road side assistance and rental cars. Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims. Ensures all customer interactions are clearly and accurately documented in the claim file. Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.Physical ActionsSits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.Physical EnvironmentThis position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.Education RequirementsHigh School diploma or equivalent required.Experience RequirementsCustomer Service Experience preferred.Special Skill RequirementStrong verbal communication and listening skills Proficient in English written and verbal communication skills Assumes personal responsibility for actions Possesses flexibility to work in a fast paced, dynamic environment Possesses strong technical aptitude including the ability to master multiple windows simultaneously.Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.Schedule: Full-timeJob Posting: 02/06/2020
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bilingual Healthcare Customer Service Representative Spanish

Teletech Holdings, Inc.

Posted 2 weeks ago

VIEW JOBS 3/14/2020 12:00:00 AM 2020-06-12T00:00 We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative with TTEC in Phoenix, AZ. Accepting digital applications for your protection and the protection of our employees: Apply online, via text 'TTEC' to 97211, or call 1.866.796.5485 to connect with us. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What You'll be Doing As a Customer Service Representative, you'll ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective. As a TTEC Customer Experience Champion, You'll Enjoy: * Fun, talented and witty teammates * Knowledgeable, encouraging, and present leadership * Family-friendly environment * Free-spirited, theme-based employee events * Diverse and community-minded organization * Career-growth and lots of learning opportunities for aspiring minds * And yes…all the competitive pay and benefits you'd expect On a typical day, you'll: * Deliver exceptional customer service and end to end resolutions of all inbound and outbound customer requests including but not limited to general inquiries, complaints and customer retention. * Take full ownership of customer requests and achieve first call resolution. * Make outbound calls to customers as required to clarify content, advise of issues and discuss where changes cannot be completed to customer expectations * Proactively offer to amend any errors identified which require customer approval. * Seek to exceed customer expectations in all customer interactions. * Shifting customers to the Customer Satisfaction Survey at every opportunity. Why You? What You Bring: Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well? * Has completed at least 2 years of college in any course without back subjects * 6 months of customer service experience; call center background preferred * Excellent verbal and written English communication skills * Computer savvy and knowledgeable of MS Office application Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. '1703248 Teletech Holdings, Inc. Phoenix AZ

Bilingual Customer Service Associate (Spanish)

Farmers Insurance Group