Bilingual Customer Service Associate (French/English)

ISN Software Corp. Dallas , TX 75201

Posted 2 months ago

Bilingual French-English Associate - Fast-paced and dynamic environment with excellent professional development opportunities.

Are you looking to put your language skills to good use at a growing company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Join our award-winning Customer Service team in Dallas, TX where you can interact with clients and colleagues from around the world as you enhance your professional skills.

The Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

The position: We are looking for a full time Associate with a bachelor's degree from an accredited university and/or equivalent work experience who will proactively service and support our contractor/supplier clients via telephone, participate in sales and marketing, field incoming calls and inquiries, and troubleshoot problems in both English and French.

  • We are a growing company with an increasing international presence - you'll be using your language skills daily, with opportunities to travel in both the U.S. and Canada.

  • Through the 7-week training program, employees will receive classroom and on-the-job training in areas of Soft Skills development, Customer Service Excellence and ISN products and services.

The location: ISN is based in Dallas, TX. The Dallas-Fort Worth metroplex is the fourth largest metropolitan area in the country, with a wide variety of excellent schools, entertainment venues, sports teams, and museums. ISN's headquarters is in uptown Dallas, a short walk from multiple restaurants and shops, with easy access to public transportation and major highways.

Who should apply?

  • Fluent in French and English (written and oral) required

  • Excellent verbal and written communication skills

  • Excellent customer service orientation

  • Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)

  • Desire to work with people and consistently engage in verbal interaction over the phone

ISN Benefits*

  • Competitive pay and bonus

  • Quarterly team-building events

  • Professional development & training opportunities

  • Matching charitable gift program

  • Medical, Dental, Vision, and Life Insurance

  • Long-Term & Short-Term Disability Coverage

  • Retirement matching

  • Paid time off

  • All benefits are subject to change with notice to the employee

Compensation: $58,000 annual base salary with opportunity to earn $5,000 - $11,000 annual target incentives. Total annual potential compensation $63,000 - $69,000.

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Bilingual Customer Service Associate (French/English)

ISN Software Corp.