Bilingual Customer Service Agent

Penske Automotive Group is looking for Bilingual Customer Service Agents to join our team and help deliver extraordinary customer experiences.

Are you a fluent communicator in both English and Spanish? Do you thrive in a fast-paced environment where problem-solving and exceptional customer service are key? Join our dynamic team as a Bilingual Customer Service Agent at Penske Automotive Group.

JOIN OUR TEAM

Penske Automotive Group is a leading Automotive company dedicated to providing top-notch services to our diverse clientele. Our commitment to excellence is reflected in our talented team of professionals who are passionate about delivering exceptional customer experiences.

WHAT WE HAVE TO OFFER

• Dynamic Work Environment: Immerse yourself in a vibrant workplace that values teamwork and fosters personal and professional growth.+ Competitive Compensation: Enjoy competitive salary along with performance bonuses and incentives, including a pay differential for bilingual employees.+ Comprehensive Training: We invest in your success! Benefit from comprehensive training to equip you with the necessary skills needed to excel in your role.

RESPONSIBILITIES

• Answering customer inquiries via phone and taking detailed messages
• Utilizing email communication & chats
• Providing excellent customer service
• Addressing customer inquiries, resolving issues, and ensuring a positive customer experience
• Maintaining accurate and detailed customer databases
• Collaborating with other team members to achieve customer satisfaction goals

REQUIREMENTS

• High School Diploma
• Fluent in both English and Spanish
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, team-oriented environment
• Experience in a Call Center or customer service environment preferred
• Genuine interest in providing an exceptional customer experience.

APPLY WITH US!

Join us in delivering outstanding customer experiences! Be the voice of Penske Automotive Group -- where excellence meets diversity. Apply today and let your bilingual skills shine! Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 28150

Position Code: 782801

Type: Full-time

Dealership: Arizona Management Company

Location Address: 7450 West Orchid Lane

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.