Bilingual Customer Service Account Representative

Gc Services Limited Partnership Lakeland , FL 33810

Posted 2 months ago

Overview

Collects on delinquent accounts of customers (both in Spanish and English) while providing quality customer service on inbound and outbound calls.

Responsibilities

  • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test.

  • Makes arrangements with the customers (both in Spanish and in English) to pay balance in full or set up the best possible arrangements.

  • Documents all collection activity in the client/GC system in a concise and accurate manner.

  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.

  • Maintains good public relations.

  • Cope with high-stress environment caused by speaking with emotional callers.

  • Adhere to Company attendance, punctuality, and meal and rest break requirements

  • Maintain concentration and focus in order to meet performance goals

  • React positively to an ongoing, changing environment

  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

  • Maintain good working relationship with assigned supervisors and coworkers

  • Work safely without presenting a threat to self or others

  • Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Must be fluent in Spanish and English

  • Speak articulately and clearly

  • Interpret a constant flow of information

  • Listen effectively

  • Work with and apply basic mathematical concepts

  • Deal with difficult interactions with customers

  • Respond to customer inquiries and statements effectively

  • Write in a clear and concise manner

  • Manage time effectively

  • Solve problems or issues that may come up

  • Concentrate and focus for extended periods of time

  • Cope with high-stress and changing environment

  • Remain alert at all times

  • Adhere to policies and procedures

  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet


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Bilingual Customer Service Account Representative

Gc Services Limited Partnership