Bilingual Customer Experience Specialist

Spreetail Lincoln , NE 68501

Posted 1 week ago

What is Spreetail

Spreetail is an ecommerce company that currently operates VMInnovations, a multi-marketplace retailer that sells thousands of awesome products through major marketplaces like Amazon, eBay, and Walmart. Spreetail is currently in the middle of building something big, new, and exciting due to launch in 2019 with a simple mission: to make customers' lives better through exceptionally fast service, great products, and community impact.

Originally from Lincoln, Nebraska, Spreetail has recently expanded into two new offices based in Omaha, NE and Austin, TX with rapidly growing teams. We currently have hundreds of employees across the company, and are searching for crazy smart, talented, visionary people.

Who is a Spreetailer

Spreetailers are collaborative go-getters who say bring it on when faced with a challenge. We build technology, run warehouses, market products, recruit top-notch talent, and create original community-focused programs that make a real-world impact. No day is the same and we thrive in a dynamic, innovative environment. We aren't part of your typical company and we're proud of that.

Our culture is based on opportunity, openness, relationship building, and hard work. We believe this is what makes everyone happy and fulfilled with their positions in the long run.

TheCustomer Experience teamis here to delight our customers and keep them coming back.They are the center point for many collaborative departments at Spreetail.Responsible for reducing customer pain points, they are advocates of customer initiatives in operations, sales, and marketing.Our Customer Experience Specialists are determined problem solvers who think about the big picture without losing sight of the details and treat every customer as the most important.With exposure to many departments, each Customer Experience Specialist builds a foundation of knowledge and ideas that transfer well throughout Spreetail.

As a Customer Experience Specialist, you will:

  • Communicatedirectly with our customers to ensure their experience is completely positive.

  • Connectwith each customer to create a memorable and personalized Spreetail experience.

  • Thinkcritically to solve all customer pain points in the shopping process.

  • Driveinnovative and creative solutions to increase customer engagement.

  • Measureand analyze customer data to increase efficiency in department operations.

  • Gain opportunities to shadow into other areas of the business to tailor your professional development based off your skill set.

We believe in making employees' lives easier with benefits that enhance their quality of life. To reward your hard work and dedication, Spreetail offers:

  • Generous Vacation Time. Hourly team members enjoy 20 days of PTO each year and salaried employees are granted untracked PTO.

  • Health Insurance. Spreetail pays your full monthly premium.

  • Home Owner Bonus. After 2 years, Spreetail supports your purchase of a home with a $5k bonus.

  • Company Trips. Each time we hit our goals, we fly to a new destination.

  • 3 Year Island Getaway. You and a guest get a 5-star beach vacation.

  • 5 Year Sabbatical. Take 10 days off to reward your time in the office.

  • Donation Match. We match you dollar-for-dollar up to $250/year, and up to $1,000/year after 5 years.

  • Stock Appreciation Rights. As Spreetail grows, so does your bank account.

  • Leadership Development. We invest in making you a stronger team member.

  • Bilingual in Spanish preferred

Equal Opportunity Employer

Spreetail is an equal opportunity employer that hires based on stellar qualifications, positive attitude, and exemplary work ethic rather than factors like age, gender identity, race, nationality, religion, or sexuality.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bilingual Unemployment Insurance Claims Specialist

State Of Nebraska

Posted 4 days ago

VIEW JOBS 3/17/2019 12:00:00 AM 2019-06-15T00:00 Description The Nebraska Department of Labor is seeking candidates with Spanish/English bilingual skills for an Unemployment Insurance Claims Specialist. Under general supervision, interviews individuals by telephone, conducts initial and subsequent assessment of individual needs and files initial/additional claims for unemployment insurance benefits. Assists in the completion and processing of claims for unemployment insurance benefits. Examples of Work Receives and responds to telephone inquiries from claimants, employers, other agencies, and the general public about the unemployment insurance program by interpreting state and federal unemployment insurance law, agency rules, regulations, policies, procedures, and guidelines. Receives telephone calls from claimants and processes all types of Unemployment Insurance initial claims, by guiding and coaching individuals through the claims process. Explains services, procedures, options, and benefits to customers; discusses NDOL and American Job services and refers accordingly. Prescreens claims by gathering and assessing key database information on claimants type and location of employment and applying Nebraska, federal and state laws to make decisions on the appropriate unemployment claim to file. Collects, records and stores claimant demographics, employment history along with appropriate occupational classification codes and enters respective data into a computer database. Retrieves, reviews and verifies all client personal and employment information data for accuracy and completeness; updates as required. Conducts periodic eligibility review interviews with claimants regarding ability and availability for work. Reviews, batches and forwards all claims for appropriate action; completes and submits supplemental documentation. Qualifications / Requirements REQUIREMENTS: Coursework/training in math, composition and/or use of computer equipment, AND experience in a public service program including answering inquiries and explaining procedures or experience in customer service or call center. PREFERRED: Spanish/English bilingual skills required. Associate's degree in business administration, marketing, human resources, social services or related field. Six months' experience working as a customer service representative. Experience filing all types of unemployment insurance claims. Experience with the Benefits Payment System (BPS). Familiarity with the Nebraska Employment Security Law. Knowledge, Skills and Abilities Skilled in: interviewing to collect elicit essential information; filing and organizing; accurate data entry. Ability to: interpret written information and forward to appropriate parties; respond in a timely manner to deadlines. State Of Nebraska Lincoln NE

Bilingual Customer Experience Specialist