Healthcare Network of Southwest Florida (HCN) is seeking a Care Team Coordinator to join our team at our Immokalee campus. HCN is a Federally Qualified Health Center located in Collier County on the beautiful Gulf Coast of Florida. HCN has been providing primary care to underserved patients for over 40 years.
We provide comprehensive, integrated primary care to more than 50,000 patients at 21 clinic sites throughout the county with more than 75 practitioners. Services include pediatrics, family and internal medicine, an HIV/AIDS treatment program, geriatrics, women's care, dental, and integrated behavioral health. We are accredited by the Association for Accreditation of Ambulatory Care (AAAHC) and are certified by AAAHC as a medical and dental home.
Healthcare Network offers our care team members a competitive wage, comprehensive benefit package and the opportunity to serve in a mission-minded organization. For more information on our community organization, visit our website at www.healthcareswfl.org.
Care Team Coordinator will ensure the effective management of all follow-up specialist appointments, referrals, translation, and transportation (on a must need basis) for patients enrolled in Chronic Care Management. Performs a wide variety of tasks associated with scheduling, tracking, and transporting to be compliant with FTCA and Patient Center Medical requirements to ensure patient safety.
The Care Team Coordinator will work to provide insurance enrollment opportunities for community residents who lack access to healthcare and health insurance, provide enrollment and application follow-up assistance, and build/strengthen enrollment collaborations with local partner organizations.
Responsibilities and Standards
Assist patients in obtaining appointments with specialists and acquiring special medical procedures.
Telephones providers of specialty services to set up appointments.
Screens patients to determine which financial medical assistance program they can be referred to.
Faxes records pertaining to referral to specialist provider or other medical/diagnostic facility
Request records from specialist for consultation report.
Assists patients with scheduling transportation appointments as needed per company's policy and procedure.
Coordinates and tracks referrals from initiation to completion ie., specialist report is placed in the EHR.
Transports patients to specialty care, diagnostic, or therapy appointments outside of Immokalee when there is no other means of transportation and/or translation
Facilitate enrollment of eligible health center patients and service area residents into affordable health insurance coverage through the Health Insurance Marketplaces, Medicaid or the Children's Health Insurance Program.
Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for uninsured children and adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace, Medicaid and the Children's Health Insurance Program (CHIP).
Provides potential enrollees education about affordable coverage options; assistance setting up a profile in the portal; filing affordability assistance information; receiving an eligibility determination; and/or enrolling in affordable health insurance.
Perform other duties as assigned
Efforts are generally responsive to work flow, must be able to work independently and prioritize work on a daily or weekly basis, subject to occasional reprioritization by others
Impact of work performance could result in a noticeable impact in the organization and may involve management attention.
May be required to perform the duties of other employees, including supervisors/managers, in their absence.
May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.
High School Diploma
Medical Office Experience
Licenses and Certifications: None
Effectively uses Electronic Health Records
Able to navigate the internet
Knowledge of Microsoft Word and Excel
Written and oral fluency in Spanish or Creole and English required.
Effectively communicates with patients, staff, and referral sources
Healthcare Network Of Southwest Florida