Bilingual Continuing Education Student Support Assistant

Job Description Summary

This position will be assigned to the San Luis Obispo Campus and may occasionally need to travel to the South County Center in Arroyo Grande. This position is eligible for a 5% bilingual stipend in addition to the monthly salary.

DEFINITION

Under the general direction of the Associate Director, Continuing Education & Special Programs, provide specialized and technical assistance to students, staff, campus-wide departments/divisions, and the public. Provide other services of a San Luis Obispo Community College District instructional site including the day-to-day activities of the direct services at the designated instructional site.

DISTINGUISHING CHARACTERISTICS

The Bilingual Continuing Education Student Support Assistant is distinguished from other classes of employment in that incumbents are expected to deliver information and services related to a wide spectrum of Noncredit Student Support services, Continuing Education, and Noncredit programs, with the ability to work under a minimum of supervision and to problem solve a wide array of circumstances. (Typically, an employee in this classification may serve at a satellite center or as an evening employee.)

Incumbents in this position support student learning outcomes and institutional effectiveness by assisting students, faculty, and the public to ensure they receive accurate and informed assistance in an efficient and welcoming environment.

ABOUT THE COLLEGE

Where You Will Work

Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.

Who We Are

Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.

Additional information about the college can be found at

https://www.cuesta.edu/about/index.html

The college planning documents can be found at

https://www.cuesta.edu/about/collegeplans/index.html

Our Student Equity Action Plan can be found at

https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html

We offer comprehensive benefit options. Information about benefits can be found at

https://www.cuesta.edu/about/depts/benefits-insurance/index.html

Essential Functions & Qualifications

ESSENTIAL FUNCTIONS

• Implement the day-to-day activities within the designated department/division for the instructional site;

• Inform potential students and the general public of Noncredit programs and services;

• Assist students and the general public with the noncredit admissions and registration process;

• Assist students with the core services of the Noncredit Student Success & Support Program;

• Process noncredit student registrations;

• Process noncredit student records in the information database systems, including but not limited to Tops Enterprise, SARS and Banner;

• Learn, interpret, and apply admission and registration rules, regulations, and policies;

• Receive forms, check for completeness and accuracy, and enter into computer database;

• Provide admissions, financial aid, student services, academic programs, and institutional information and processes related to student enrollment;

• Schedule appointments for students for a variety of Student Support Services within the Continuing Education Program, including but not limited to scheduling students for the Pearson Vue GED testing service and noncredit counseling;

• Monitor test-takers during the Pearson VUE GED testing process;

• Respond to telephone, written, and electronic inquiries regarding student support services for noncredit programs;

• Assist and/or train student and hourly employees;

• Learn and effectively implement emergency procedures for the site;

• Present information to students/prospective students on college programs and services both on and off campus;

• Work as part of a team to connect students to academic and support resources;

• Research and describe Cuesta College's inventory of course offerings including credit, non-credit and community programs;

• Create computer generated informational material for students;

• Order, receive, organize, and maintain materials, forms and supplies;

• Work independently with a minimum of supervision;

• Participate in staff development opportunities and on and off campus activities/meetings when possible and when it does not interrupt the services at the instructional site; and

• Perform other related duties as required.

QUALIFICATIONS

Education:

Required

• Equivalent to high school graduation or equivalent;

• Bilingual in English and Spanish (oral and written).

Preferred

• Associate degree preferred.

Experience:

Required

• Two years' of customer service experience, preferably working with students or the public.

Or any equivalent combination of education and experience.

Knowledge of:

• District, policies, rules related to student services and other services provided by the District;

• Critical thinking and problem solving skills;

• District student account and refund policies;

• Customer service skills;

• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;

• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and

• District policies and procedures.

Ability to:

• Understand and carry out oral and written directions;

• Establish and maintain cooperative working relationships with those contacted in the performance of duties; and

• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.

Physical ability to:

• Read and comprehend printed matter and text and data on computer monitors;

• Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;

• Sit or stand for extended periods of time;

• Lift and/or carry 25 pounds; and

• Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates(current within the last year or must be continuously current):

Required

• Valid driver's license and eligible to obtain California driver's license upon hire.

Additional Requirements:

• Provide own transportation and travel county-wide.

Additional Information

REQUIRED DOCUMENTS TO APPLY

Candidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred.

• Cover letter;

• Resume;

• Reference List (see further instructions below);

• Diversity statement (see further instructions below).

Diversity Statement Instructions: Cuesta College is committed to building and maintaining a workforce that reflects and honors the diversity of our students. It is important to us that our faculty, staff, and administrators demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, and religious backgrounds as well as sexual orientation and abilities of all constituents in the Cuesta College community.

In 500 words or less, with consideration to our Mission Statement and our values expressed above, please explain how you will demonstrate your commitment to diversity, equity, and inclusion in this position.

Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you.

Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

SALARY SCHEDULE

Below is the full salary schedule range for this position, steps A through E. Per Cuesta College's bargaining agreement, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases.For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html

• Salary Schedule Range: $4,229 - $5,141 per month.

• Anticipated Hiring Range: $4,229 - $4,663 per month.

ADDITIONAL INFORMATION

Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/about/depts/publicsafety/clery_act

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Interview Process Information

Selected applicants will be invited to attend a Zoom interview and skills test on Thursday, June 27, 2024.