Bilingual Commercial Services Specialist II (Manheim)

Company

Cox Automotive

• USA

Job Family Group

Vehicle Operations

Job Profile

Commercial Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

If working closely with clients AND cars sounds like your jam, then tune in - we may be playing your song. Of course, we don't JUST mean cars - we mean all vehicles, and we don't mean just ANY client, we mean the accounts that makeup Manheim's portfolio of amazing customers. You may know Manheim as part of the Cox family of businesses. If Client Service Coordinator sounds like your kind of adventure, then keep reading…Manheim may be a great home for you.

What You'll Do

As we said, clients AND vehicles are two things you'll be very comfortable within this role. It's a varied, exciting job with a lot of hats to wear. Try these on for size:

• Foremost, you'll manage account relationships, maintain effective communications, and ensure customer requirements are met.

• You'll review and update condition reports, then approve and audit the vehicle repair reports.

• You'll "walk" vehicles with account representatives and make recommendations for reconditioning to increase vehicle value.

• When a customer has an inquiry about a vehicle, you'll be responsive, providing quality service and doing your best to resolve problems.

• You'll communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops as well as timely completion of reconditioning.

• You'll collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization.

• You'll review vehicles in our sale lineup, locate missing vehicles, and work with an account representative to ensure vehicles are ready for sale.

• Of course, you'll follow all safety and health procedures and model the behaviors related to such.

What's In It For You?

This job has a lot of responsibilities, and with great responsibility comes great rewards. We may have just misquoted a famous line, but you get the idea. We want you to feel supported in every way possible, so here are a few of the reasons you'll love working with Cox.

• A job that has this many moving parts needs pay and benefits that cover a lot of ground as well. So, Cox provides highly competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?), and much more.

• Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you.

• Cox has an outstanding company culture. We get that you've got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life. Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you.

Qualifications:

Who You Are

You're a fan of the great outdoors, where a good part of this gig takes place. You know your way around an automobile, with an eye for where enhancements are most needed. You enjoy people and believe teamwork with lots of different players is an exciting way to get the job done. You can dig into the details to ensure every "T" is crossed, and you stand proudly behind your meticulous work.

Minimum:

• High School Diploma/GED and 3 years' experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;

• OR 5 years' experience in a related field

• Effective communication and organization skills required.

• Commitment to providing excellent customer service is essential.

• Bilingual Spanis and English is a must

Preferred:

• Ability to drive vehicles with standard and automatic transmission.

• •Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred.

• Satisfactory computer skills and the ability to utilize a handheld portable terminal preferred.

Work Environment:

• This is an outdoor role, meaning exposure to weather elements is to be expected.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.