If you are you ready to take your next big career step with a respected leading provider of tailored marketing and loyalty solutions, then join us at Alliance Data! As providers of branded credit cards for top companies, it's easy to assume we're simply a bank but the truth is, we're so much more than that. Rather than building our portfolio, we focus on growing our partners' sales. Our team of experts is on the cutting edge of marketing, loyalty and data-driven insights making us relationship builders who drive results and create connections. That's deliberately different, and that's exactly who we are.
Due to our continued success, we are seeking results-driven and customer service-oriented Collections Account Representatives to join our growing team. In this position, you will play a key role receiving or making outbound calls to negotiate settlements or secure payment arrangements with customers who are between 3 6 months past due on their credit card accounts, with the purpose of bringing their accounts current. From manually dialing and skip tracing, to working with an automated dialer, your main focus will be to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.
At Alliance Data, we consider ourselves to be a family one that works hard together, supports each other and motivates each other. It's all rooted in our culture one that embraces inclusion and diversity while empowering each associate to progress personally and professionally. If this sounds like the career move you've been waiting to make, and if you meet our qualifications, we want to talk with you! Contact us today!
"What's in it for you?"
Competitive Compensation performance-based incentives!
Medical, Dental, and Vision Coverage
Fitness reimbursement and wellness programs
401(k) with company match
Employee stock purchase plan
Paid time off
Back-up child care
A dynamic and innovative work environment
Countless career and development opportunities
And so much more!
Job SummaryThe Payment Solutions Associate will receive and/or make outbound calls to negotiate settlements or secure payment arrangements with customers who are past due on their credit card accounts, with the purpose of bringing their accounts current. Essential Job Functions
Make outbound or receive customer calls to negotiate settlements or secure payment arrangements. Provide quality customer service to secure payment arrangements for customers who are between 3-6 months past due on their credit card accounts.
Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.
Uses computer to enter payment arrangements into care systems.
Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.
Display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers.
Previous collections, call center, or sales experience is preferred.
This is considered a work from home position. You will begin working from home after you onboard and train on site at our Lenexa Care Center. To be successful in this role you will need the ability to work remotely from a local home office.
Workspace Environment: A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
Access to home/work space: You will provide Alliance Data or its representative access to your workspace to conduct an audit or your workspace for compliance to policies. A photograph of your workspace must be furnished prior to going home.
Equipment: Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
Internet/Phone: The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 2 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.
Location: Although this position is considered work at home, the candidate must reside within 60 miles of the Lenexa Care Center.
Working Conditions/ Physical Requirements
Call Center environment; job requires sitting the majority of workday
Alliance Data card services business
Alliance Data's card services business develops market-leading private label, co-brand, and business credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty. We uphold our Know more. Sell more. promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It's how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of credit and background checks.
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To learn more, visit www.KnowMoreSellMore.com/careers