Bilingual Client Service Specialist, Dental (Mobile)

Position Description

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:

The Client Services Specialist performs programmatic, administrative and logistical duties of a difficult nature involving considerable variety and complexity of assignments and requiring independent judgment in applying guidelines to assigned work tasks. This role is key to implementation of the day-to-day program activities and/or services for the dental programs of Harris County Public Health (HCPH). The Client Services Specialist is responsible for facilitating all tasks in accordance with all HCPH and Dental Program protocols. This role requires the adaptability to work in multiple capacities to ensure efficient operations for the clinics, mobile unit, community programs and school-based programs.

Duties & Responsibilities:

• Provide preparation, set-up, and support for dental programs and events, encompassing patient registration, preparation, and event logistics.
• Prepare and assemble supplies and documents required for dental events, maintain an inventory of dental resources, and ensure timely submission of requests for additional supplies.
• Greet patients/participants upon arrival, coordinate patient registration, and ensure proper integration of all event/visit documents into the appropriate computer program.
• Maintain an active, reliable presence at health fairs and other community venues, furnishing accurate information for community members seeking dental services within HCPH program
• Conduct follow-up calls and communication with patients/participants and prospective individuals.
• Answer telephone inquiries, screen calls to determine the nature and urgency of inquiries, refer calls as appropriate, and schedule appointments with dental clinical staff. Instruct patients as needed regarding further resources, confirm scheduled appointments, and update appointment status in Dentrix electronic records.
• Prepare and utilize reports to ensure accuracy, support proper records documentation, and document patient and community encounters. Additionally, perform patient eligibility screening and verify insurance eligibility.
• Provide age-specific dental education to patients and participants. Other duties as assigned.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

Education:

• High School diploma or GED equivalency
• Health related technical field certification or Associate's degree

Experience:

• Six months experience in a clinical office setting or community program

Licensure:

• Valid driver's license
• Basic Life Support for Healthcare Providers if required for certification or CPR

Language:

• Must be bilingual (English/Spanish)

Core Competencies:

Organizational Leadership

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs

Innovation

• Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity

Communication

• Communicates clearly and effectively, both orally and in writing

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

N/A

General Information

Position Type, and Typical Hours of Work:

• Full Time | Regular
• Monday through Friday from 8:00a.m. to 5:00p.m.; However, times may vary due to the variability of an event-based schedule
• Other days and hours as necessary

Work Environment:

• This job operates in both a clinical environment as well as in alternative community-based settings including mobile dental events in different locations throughout Harris County. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.

Physical Demands:

• This role requires the ability to lift, carry, push, pull up to 50 pounds and bending & standing for periods at a time.

Work Location:

• Mobile Dental Team
• Primary Reporting Address: 7457 Harwin Drive, Suite 324, Houston, TX 77036
• This position is part of the Mobile Dental Team, which requires travel to multiple community locations within Harris County, as directed. Applicants must be flexible and willing to work at various locations.

Employment is contingent upon passing a background check and drug screen. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Wellness Plan

• Life Insurance

• Long-term disability

• Employee Assistance Program

• Ten (10) days of vacation each year for the first five (5) years of service

• Accrual rates increase based on years of service

• Eleven (11) County-observed holidays and one (1) floating holiday

• Professional development opportunities

• Dependent Care Reimbursement Plan

• Healthcare Reimbursement Account

• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

https://benefitsathctx.com/

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

Do you hold a certification in a health-related technical field or an Associate's degree in a relevant discipline?

• Yes, I hold a certificate in a health-related field
• Yes, I hold an Associate's Degree in a health-related discipline.
• Yes, I hold both a certification and an Associate's degree in a health-related field.
• I do not have a certification or an Associate's degree in a health-related field.

03

Please describe your educational background (i.e. diploma, degree, certifications, etc.) including the level of education completed, area of study, and completed major and minor programs. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

04

Which of the following best describes your verifiable experience in a clinical office setting or community program? (To be considered, the qualifying experience must be documented in your application's employment history)

• Less than six (6) months
• Six (6) months or more
• I do not have this experience

05

This role requires a Valid Driver's License (Texas upon hire). Do you have a Valid Driver's License?

• I have a valid Texas driver's license.
• I have a valid driver's license from another state but can obtain a Texas license upon hire.
• I do not have a valid driver's license.

06

Do you currently hold an active Basic Life Support (BLS) for Healthcare Providers certification or a CPR certification?

• Yes, I currently hold a Basic Life Support (BLS) for Healthcare Providers certification.
• Yes, I currently hold a CPR.
• Yes, I currently hold both.
• N/A; No certificate

07

Are you bilingual in English and Spanish? If yes, what is your level of proficiency in Spanish?

• Yes, I am fluent in Spanish (speaking, reading, and writing).
• Yes, I am proficient in conversational Spanish only.
• Yes, I have basic knowledge of Spanish.
• No, I am not bilingual in English and Spanish.

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx