Bilingual Clerk Technician (Assessment & Taxation Tech. 1)

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$25.34 - $31.03 Hourly

Department:

Department of County Management (DCM)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

July 10, 2024

The Opportunity:

Applications will be reviewed once the position is closed.

OVERVIEW

ABOUT THE POSITION

As a Bilingual Clerk Function Technician 1 (Assessment & Taxation Technician 1 (A&T Tech. 1)) for the Customer Relations team, within the Division of Assessment, Recording and Taxation (DART), you will provide sincere and authentic customer service to the public in Spanish and/or English to internal customers, responding to a wide variety of questions related to clerk functions and provide backup support to the passport services function and the property tax and ownership function.

Responsibilities Include:

This is not intended to be a an all-inclusive list of responsibilities

• Assist customers on the phone, through email, and at a public count with general inquiries relating to marriage license, domestic partnership registrations, recording documents and the Property Value Appeal Board (PVAB).

• Provide general knowledge of the passport program in-person, by phone, through email, and live-chat.

• Schedule passport appointments and make appointment reminder calls.

• Record documents in person and electronically.

• Cash handle; collect processing fees and balance drawers daily.

• Ensure security with a cash drawer ensuring it's locked when not in use and maintaining awareness of key location at all times.

• Verify marriage license in preparation for delivery to State Vital Records, errors resolved by phone call or letter

• Create and maintain permanent index of recorded documents; scanning and recording them

• Create packets to be provided to customers

• Assist with scanning and data entry

• Utilize multiple software systems and office equipment

• Provide back-up support to the other functional areas of the DART Customer Relations Unit.

Ideal Attributes:

• Strong drive for excellent customer service

• Demonstrate a strong commitment to providing an inclusive and equitable experience to a diverse customer population and those you work with.

WHO WE ARE and WHAT WE DO:

This position will be a part of the Division of Assessment, Taxation and Recording (DART), within the Department of County Management (DCM). In the DCM, the public service we carry out is essential to the operation of Multnomah County as a government, as well as an employer. DART strives to ensure the stability and quality of life for our community by providing local government with the revenues necessary to fund essential services. We pride ourselves on providing reliable, responsive, personal service to the public and our co-workers. As a team, we are committed to being good stewards of public resources while creating a safe and inclusive environment for employees, customers, and the communities we serve.

"The primary role of DART staff members is to carry out the functions of the Assessor's Office in a manner that is friendly, respectful, resourceful and willing in order to create an environment of safety, trust and belonging for all."

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Equivalent to the completion of the twelfth grade.

• Two years of experience servicing the public and/ or providing customer service to include problem solving responsibilities.

• Must be bilingual in (English/Spanish) and must be able to pass a language proficiency exam in Spanish

• Ability to be certified as a Passport Acceptance Agent by the US Department of State once hired; must be able to provide proof of United States Citizenship.

• Background check: All finalists must pass a criminal records check

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience providing customer service in a public service or government environment while following established rules, laws and regulations.

• Experience de-escalating customer concerns in-person, email or over the phone.

• Additional specialized experience, including the application of laws, policies and procedures is desirable.

• Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION

The Application Packet: Your completed application must include the following items.

1.A completed online application

2.A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities

3.A Cover Letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

• • Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

Internal Applicants: Internal applicants must apply in Workday. Internal applicants who apply via the external site will not be considered.

• Navigate to your profile in Workday (see: employee launch guide) and to the "Career" section of your profile.

• To complete an application, be sure to complete all sections of your career profile: include Job History, Education, Skills, Languages, Certifications, etc.

• Please note that you will only be able to submit one application (duplicate or revised applications will not be accepted).

• After you have submitted your application, please check your Workday inbox and complete the Veterans' Preference Questionnaire prior to the application deadline. Your application is not complete until you do this step.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference for this recruitment. Review our veterans' preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review, phone screen, and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

ADDITIONAL DETAILS:

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Type of Position: This is an hourly, represented position that is eligible for overtime.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience, seniority, education, training, and/or tenure in relation to other employees performing a similar level of work. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range. Bilingual Pay: This position is eligible for bilingual pay of 4% over the base rate.

Work Location: This position works onsite routinely at the Multnomah Building: 501 SE Hawthorne Blvd., Portland, OR 97214.

Schedule: Monday - Friday; There may be some flexibility with start and end times.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Sita Khalsa

Email:

sita.khalsa@multco.us

Phone:

+1 (503) 3075525

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6450 - Assessment & Taxation Technician 1