Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 Billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSky's technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time "apply and buy" technology. For more information, please visit https://www.greensky.com.
Looking for great talent to help us continue our rapid growth!
Position: Bilingual Chargeback Analyst
Review credit card dispute cases to determine financial liability under MasterCard regulations. May interact with external and internal customers on a basic level to explain chargeback policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Review incoming credit card disputes and apply MasterCard regulations to resolve.
Responsible for an inventory of cases that can exceed $200,000 on a daily average, all of which must be resolved accurately and timely.
Make monetary adjustments via internal systems, while complying with all audit requirements.
Respond to credit card disputes using Windows-based programs and network websites.
Answer phone inquiries from merchants and other banks pertaining to cases that have been worked.
Maintain individual accountability for performance metrics ensuring ever-increasing levels of productivity and accuracy against established benchmarks
Investigate credit card disputes and make decisions regarding their validity based on available internal and card brand policies and 3rd party data and in accordance with defined SOP's
Use a combination of manual and automated tools to obtain information.
Create clear, concise and compelling documentation to respond to disputes.
Communicate via email and telephone with external and internal customers to make informed decisions about risk
Location: Atlanta, GA
Travel: Less than 10%
Organizational: This position is a member of the Customer Solutions team, and reports to the Front Line Manager - Chargebacks.
Experience and Skills:
Bi-lingual a plus
Experience with Microsoft Office, including Outlook, Word, and Excel
2 years of experience in payments, finance, eCommerce or customer service.
Availability and willingness to work on weekends, and outside of the 'standard' work day
Bachelor's Degree preferred
2+ years of experience in credit card disputes and Chargebacks
Self-disciplined, diligent, proactive and detail oriented
Time management, organizational and problem solving skills
Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Team player capable of learning and sharing knowledge in global team environment
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Demonstrated analytical and problem solving skills.
Demonstrated effective communication both verbally and in writing.
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
We strongly encourage Armed Forces Veterans to apply