Bilingual Call Center Agent

Overview

Founded in 1878 in St. Louis, MO, Caleres (formerly known as Brown Shoe Company) is a prominent footwear company that boasts an impressive portfolio. As the parent company of 15 diverse brands such as Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more, Caleres offers a wide range of footwear options to suit every individual's taste and preference.

Join our dynamic and thriving footwear company as a Bilingual Call Agent in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have the ability to multitask, are customer service oriented, and a team player, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

Compensation and Hours:

• Starting salary is $16.55 / hour

• Potential to earn overtime

• Position will be Monday- Thursday from 9am-6pm

• Rotational Saturdays from 10am-5pm

• Sunday Closed

What You'll Be Doing

• Answering and handling calls. Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company

• Provide resolution. Identify and prioritize urgent or escalated issues, ensuring prompt resolution

• Customer assistance and support. Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information

• Documentation and system updates. Accurately and thoroughly document customer interactions and transactions in the CRM system

• Adherence to policies and procedures. Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service

Perks you will enjoy!

• Our Shoe Discounts. No matter your style, we've got your perfect fit covered with a 30% Associate Discount across our Caleres brands

• Get Paid When You Want. Access your money as you earn it and request your earnings before payday

• Career Development and Learning Opportunities. Sharpen your skills with our Learning Database of 12,000+ courses, LinkedIn Learning, upfront education assistance, and join us for our annual internal learning and networking events

• Benefits that Start Day One. To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com

• Recognizing You. We value the hard work our associates put in and love to reward them with food, fun events, and celebrations

• Site Perks. Conveniently located near bus and metro stations where our building includes dedicated cubicles, Grab and Go Market, and complementary coffee and soda

Qualifications that Make You the Perfect Fit!

• Fluent in English and Spanish

• High School Diploma or equivalent years of experience preferred

• 1-2 years of customer service, call center or retail experience preferred

• Comfortable using computer systems, software applications, and telephone systems required

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.