Bilingual Associate Membership Specialist, Rosetta Stone, New Grad

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team. The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will use your bilingual skills in English and Spanish to provide customer support to our Rosetta Stone and IXL users. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects.

This position is for a full-time entry level Bilingual (English/Spanish) Associate Membership Specialist to help support our growing number of customers. We encourage new college graduates to apply including the class of 2024.

WHAT YOU'LL BE DOING

• Provide exceptional service and support to prospective customers, both in English and Spanish

• Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce

• Effectively communicate key product features and benefits to customers via phone and email

• Process customer credit card payments

• Initiate customer transfers to technical or customer support staff

• Complete related projects successfully and promptly

WHAT WE'RE LOOKING FOR

• Bachelor's Degree

• Bilingual in English and Spanish, both verbal and written

• Some experience in customer service, edtech or education preferred

• Energetic, positive, mature person who works well independently and as part of a team

• Excellent verbal and written communication skills

• Self-motivated, detail-oriented and exceptionally organized

• Exceptional critical thinking, research, and problem-solving skills

Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $25 - $26 per hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire pay ranges for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.