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Bilingual - Administrative Assistant II

Expired Job

Mental Health Center Of Denver Denver , CO 80208

Posted 3 months ago

Job Description:

POSITION SUMMARY: Provide front desk, scheduling, administrative and medical record support to clinic teams at a site. Assist Front Office Managers, Program Managers, and Central Office benchmarks in all aspects of job as needed.


  • Create a positive experience for consumers and guests through professional conduct and customer service at the front desk. Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.

  • Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion.

  • Maintain Outlook calendar, tasks, and meetings and fulfill email requests as appropriate.

  • Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff. Input and extract data from the appointment scheduling system.

  • Check-in consumers at each visit. Verify demographic and insurance information and collect co-pays. Understand insurance and accounts receivable information to maintain minimal consumer balances.

  • Maintain each consumer's HIPAA rights, and other protections of confidentiality and privacy.

  • Read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates.

  • Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment. Make sure consumer records are accurate and complete.

  • Complete requests for information from both clinical and administrative staff.

  • Follow organizational and departmental rules and guidelines.

  • Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence. Generate and submit necessary reports.

  • Arrange transportation authorizations and the transportation for dependent clients.

  • Sort and distribute incoming mail, and prepare outgoing mail.

  • Copy/scan/fax information as required.

  • Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.

  • In Front Office Managers absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties in order to ensure smooth running of the clinic.

  • Perform other duties as assigned, based on individual site needs.

Job Requirements


High School Diploma or equivalent, some college preferred.


Minimum of two years Administrative Assistant experience. Health clinic and/or human services background preferred.


  • Proficiency with software applications, Microsoft Word, Excel, and Outlook. Intermediate understanding of computer language and functionality.

  • Ability to type 60 wpm.

  • Must develop proficiency in scheduling and electronic health record systems.

  • Strong organizational skills and ability to create systems.

  • Knowledge and use of grammar, spelling, punctuation and word definitions. Communicate in a positive manner, both verbally and in writing.

  • Able to critically think through situations or circumstances that will allow you to work independently. Ability to resolve problems quickly and objectively.

  • Strong work ethic reflecting accountability, responsiveness, and commitment to MHCD's mission.

  • Must be able to work well with consumers who have mental illness. Must be able to work with a diverse population.

  • Knowledge and understanding of trauma-informed care principles/practices.




Ability to sit, stand, bend and reach,, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 40 lbs.


Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.


Bilingual in Spanish

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Bilingual - Administrative Assistant II

Expired Job

Mental Health Center Of Denver