Bilingual Accounts Receivable Analyst

About the role:

As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.

What's in it for you:

• $45,000 - $58,000 base salary + and benefits package

• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match.

• Advancement opportunities within a robust Accounting and Finance team

• Up to $5,000/year in tuition reimbursement

• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

What you'll be doing:

• Manage and report on a portfolio of customer accounts.

• Understand TQL's billing process and provide guidance to customers and sales representatives to help avoid payment issues.

• Conduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies.

• Maintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information.

• Keeping detailed notes, creating reminders, and annotating follow-up within the financial resolution software

• Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies.

• Escalating accounts to your supervisor/manager when appropriate

What you need:

• Fluent in Spanish and English

• 5+ years' experience in billing, accounting and/or finance with higher education, bachelors, associates, some college, certificate preferred but not required.

• Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management.

• Exceptional communication, collaboration, and interpersonal skills

• Critical thinking and problem-solving skills with a focus on customer service.

• Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor

Where you'll be: 6010 Exchange Parkway San Antonio, TX 78238