Big O Customer Service Administrator I

MFA Oil Warrensburg , MO 64093

Posted 1 week ago

Overview

The Customer Service Administrator is responsible for providing a high level of service to Big O Tires customers. Responsibilities include greeting customers, receiving payments, entering inventory, ordering and receiving parts and tires, completing bank deposits, and completing Purchase (P-Card) reconciliation.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

  • Consistently and courteously greet and thank each customer

  • Answer phones and satisfy routine requests courteously

  • Invoice customers out with full customer information; Name, Phone Number, Email, and Address

  • Receive invoices from vendors into Navex and assist in P-Card reconciliation

  • Ensure that customer payments are completed accurately and applied to the correct account

  • Conduct efficient and accurate sales transactions

  • Notify supervisor of any sales, cash or operating discrepancies

  • Assist with sales as directed by manager

  • Prepare and deliver bank deposits.

  • Execute all company programs, policies, and procedures as requested

  • Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required

  • Monitor customer service area and host waiting customers

  • Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers

  • Aid in keeping show room, restrooms, and checkout areas clean and stocked

  • Complete all required training in a timely manner

  • Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations

  • Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked

  • Maintain timely and professional communication with management, employees, vendors and customers

  • Keep supervisor informed of any maintenance problems and/or any issues that need attention

  • Other duties as assigned

Job Requirements

  • High school diploma or equivalent

  • At least 18 years of age

  • Some travel required for training

  • Valid driver's license and reliable transportation for bank deposits

  • Basic understanding of accounting principles

  • Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products

  • Capability to learn new concepts and use technical materials

  • Ability to perform mathematical calculations in order to make change, complete reports, and account for products

  • Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns

  • Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift

  • Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds

  • Ability and willingness to work with hazardous materials

  • Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English

  • Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check

  • Legal authorization to work in the United States of America

Preferred Skills

  • 1-3 years of customer service or other applicable work experience

  • Ability to meet deadlines with a high degree of time management and accuracy

  • Ability to grasp new concepts quickly and work at a fast pace

  • Ability to work both independently and in a team environment

  • Ability to set priorities and goals and develop plans for achieving them

  • Ability to thrive in a fast paced, growing organization and rapidly changing environment

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Big O Customer Service Administrator I

MFA Oil