Big O Customer Service Administrator I

Overview

The Customer Service Administrator is responsible for providing a high level of service to Big O Tires customers. Responsibilities include greeting customers, receiving payments, entering inventory, ordering and receiving parts and tires, completing bank deposits, and completing Purchase (P-Card) reconciliation.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Consistently and courteously greet and thank each customer

• Answer phones and satisfy routine requests courteously

• Invoice customers out with full customer information; Name, Phone Number, Email, and Address

• Receive invoices from vendors into Navex and assist in P-Card reconciliation

• Ensure that customer payments are completed accurately and applied to the correct account

• Conduct efficient and accurate sales transactions

• Notify supervisor of any sales, cash or operating discrepancies

• Assist with sales as directed by manager

• Prepare and deliver bank deposits.

• Execute all company programs, policies, and procedures as requested

• Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required

• Monitor customer service area and host waiting customers

• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers

• Aid in keeping show room, restrooms, and checkout areas clean and stocked

• Complete all required training in a timely manner

• Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations

• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked

• Maintain timely and professional communication with management, employees, vendors and customers

• Keep supervisor informed of any maintenance problems and/or any issues that need attention

• Other duties as assigned

Job Requirements

• High school diploma or equivalent

• At least 18 years of age

• Some travel required for training

• Valid driver's license and reliable transportation for bank deposits

• Basic understanding of accounting principles

• Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products

• Capability to learn new concepts and use technical materials

• Ability to perform mathematical calculations in order to make change, complete reports, and account for products

• Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns

• Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift

• Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds

• Ability and willingness to work with hazardous materials

• Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English

• Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check

• Legal authorization to work in the United States of America

Preferred Skills

• 1-3 years of customer service or other applicable work experience

• Ability to meet deadlines with a high degree of time management and accuracy

• Ability to grasp new concepts quickly and work at a fast pace

• Ability to work both independently and in a team environment

• Ability to set priorities and goals and develop plans for achieving them

• Ability to thrive in a fast paced, growing organization and rapidly changing environment